Email Sending don’t work

  • Resolved moonlight79

    (@moonlight79)


    4 years, 9 months ago

    Hi,
    this last days, i can’t send any newsletter. I have some error message. I try with SMTP, and the message is : Failed, Time out. I change the credential and the same problem.
    I try with some provider and i can’t send message too.

    When i try to send a test email. That work but when i want to send the newsletter, this don’t work.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • reachmazharul

    (@reachmazharul)

    4 years, 9 months ago

    Hello @moonlight79

    We are sorry for the inconvenience that you are having currently. Is there any other email service or SMTP you are using? If this is the case, for testing purpose please deactivated that and try the full scenario.

    Let us know how many emails you have on the list or to how many emails you are trying to send the newsletter. We will be needing to know the number to understand the situation. Are you trying to send newsletter to a segments or to a list, we need this information too along with the sending gateway name that you are using.

    If you are not comfortable sharing those information here, we recommend you to share those information or contact weMail team via this contact form: https://getwemail.io/contact/

    Thanks.

    Thread Starter moonlight79

    (@moonlight79)

    4 years, 9 months ago

    Hi,
    The newsletter sending worked until the last few days. I have little to send 4 without problem. I don’t use segment

    But for a few days, whether I send a newsletter to 2 or 900 the problem is the same. I have an error message:
    In SMTP: Failed to send mail Time out
    With providers: Unable to connect

    I don’t have another SMTP plugin

    If I try to send a test mail, it works. But when sending the newsletter it does not work

    • This reply was modified 4 years, 9 months ago by moonlight79.
    reachmazharul

    (@reachmazharul)

    4 years, 9 months ago

    Hello @moonlight79

    Thanks for sharing the details. In this case, could you please share the website URL and the campaign ID with us? You can get the campaign Id by following the guideline from here.

    Looking forward to hearing from you soon.

Viewing 3 replies - 1 through 3 (of 3 total)

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