• Resolved eslunite

    (@eslunite)


    Hello

    I am testing and I have found the email sent to the user telling them they have an compliment has no formatting

    It is just plain text

    They can’t click the link and it appears as one long continual line

    How can I fix this

    Thanks

Viewing 15 replies - 1 through 15 (of 26 total)
  • Viruthagiri

    (@viruthagiri)

    Hi there,

    Sorry for the late reply.

    I was on vacation. Just got back.

    Give me some time. I’ll see what i can do.

    Viruthagiri

    (@viruthagiri)

    Hi can you make a screenshot and post here?

    So I can see what you are talking about.

    Thanks

    Thread Starter eslunite

    (@eslunite)

    Hello

    Here is the screen shot for you

    no email formatting

    Thanks

    Thread Starter eslunite

    (@eslunite)

    I am using the Easy WP SMTP plugin… just wanted to tell you in case it has some impact

    Viruthagiri

    (@viruthagiri)

    Have you tried without that plugin?

    I think our plugin support this plugin.

    https://ww.wp.xz.cn/plugins/wp-mail-smtp/

    Try switching that plugin and testing with wp mail smtp

    Thanks

    Thread Starter eslunite

    (@eslunite)

    hello

    i changed but i get the same result

    thanks

    Thread Starter eslunite

    (@eslunite)

    forgot to mention

    All other emails are formatted correctly

    It’s only from the plugin that is not formatted

    Thanks

    Viruthagiri

    (@viruthagiri)

    Ok, In that case it something to do with our plugin. I’ll see what I can do. Thanks for reporting

    Thread Starter eslunite

    (@eslunite)

    Great

    If there is anything I can do to help test please let me know 🙂

    Viruthagiri

    (@viruthagiri)

    Hi there,

    Do you have any sandbox site where I can debug?

    You are the only person who reported this problem.

    Thread Starter eslunite

    (@eslunite)

    Hello I am using the plugin here

    http://www.avivagibby.com

    You can do what you need here

    • This reply was modified 9 years ago by eslunite.
    Viruthagiri

    (@viruthagiri)

    Have you tested with other mail clients like gmail?

    Do you see the same problem there?

    Thread Starter eslunite

    (@eslunite)

    I have used my own hosted email accounts and hotmail and outlook

    And all the emails are the same – they are unformatted

    I get the same results using 2 websites with this plugin

    I will do some more digging to see if its a plugin conflict and let you know

    • This reply was modified 9 years ago by eslunite.
    Thread Starter eslunite

    (@eslunite)

    hello

    I have turned off all the other plugins and I still get the unformatted email

    All the other buddypress emails are still sent with the correct formatting

    Thanks

    Viruthagiri

    (@viruthagiri)

    Hi,

    This is the line where the mail content-type is set.

    As you can see it is set to text/html

    https://github.com/mistergiri/buddypress-compliments/blob/master/includes/bp-compliments-notifications.php#L231

    But your client display that as Plain text. Can you test it with gmail? So I can make sure the problem is with your mail client or not.

Viewing 15 replies - 1 through 15 (of 26 total)

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