Hi @huiwenzaun,
Thank you for contacting us, and I’m so sorry about the inconvenience.
When you get a chance, could you please share a full error log recorded when you send a test email from WP Mail SMTP > Tools?
Here’s a screenshot of the option to get a full error log: https://a.supportally.com/i/CUbZck. This will give us an idea of what might be going on.
Please let me know 🙂
hi,
since I can’t finish the email set up,
the email test couldn’t work, either.
I end up landing on the page with :
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.Apache Server at huiwenzaun.de Port 443
thanks
Hi @huiwenzaun,
Thanks so much for the detailed response.
The “Internal Server Error” typically indicates a problem on the server that might not be directly related to the WP Mail SMTP plugin but rather to server configuration or other server-side issues.
Here are a few steps you can take to resolve this issue:
1. Check Server Logs: The error message suggests that more information might be available in the server error log. Checking these logs can provide specific details about what’s causing the error. If you’re not familiar with accessing server logs, your hosting provider’s support team should be able to assist you.
2. Plugin and Theme Conflicts: Sometimes, conflicts with other plugins or the active theme can cause such errors. Try temporarily deactivating other plugins and switching to a default WordPress theme (like Twenty Twenty-One) to see if the issue persists.
3. PHP Errors: Ensure that your PHP version is compatible with the WP Mail SMTP plugin and that there are no syntax errors in your PHP files. Sometimes, enabling PHP error logging can help identify the issue.
4. Server Configuration: There may be server configuration issues or restrictions, such as memory limits or execution time, that are causing the problem. Your hosting provider can check and adjust these settings as necessary.
If these steps do not resolve the issue, or if you’re unsure how to proceed with them, I recommend contacting your hosting provider with the details of the error. They’ll be able to provide more specific assistance related to server configuration and logs.
I apologize that we are unable to provide an immediate solution to this. But I do hope the information provided above can help point you in the right direction.
Thanks 🙂
