Email Styling Won’t Save

  • Resolved amandaschoedel

    (@amandaschoedel)


    1 year, 2 months ago

    Changes made to the email styling settings (eg. header image, header/footer background, ticket color, etc.) won’t save. When I click “save changes” the page reloads and displays a “settings saved” message, however all of the settings revert to their original state.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support tristan083

    (@tristan083)

    1 year, 2 months ago

    Hi @amandaschoedel ,

    Thank you for reaching out.

    I recognize how challenging this must be, but let me try to assist you here to the best of my abilities.

    Unfortunately, I have not been able to reproduce the issue in my testing environment running only The Events Calendar plugins and the twenty-twenty-one theme.

    I suspect there’s a conflict that’s causing the issue here. It would be good to test for conflicts. Could you follow the following steps?

    1. Deactivate all other plugins except for The Events Calendar Plugins.
    2. Switching to the Default theme.

    Please read the Testing for Conflicts Article before doing anything. 

    To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

    Plugin Support Darian

    (@d0153)

    1 year, 2 months ago

    Hi there,

    It seems like it has been some time since we received a response from you, therefore, I will consider this matter as resolved. If you require any further assistance, please do not hesitate to start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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