@vialexa
First can you post your UM Settings -> Install Info here in the Forum.
Second don’t cache the UM pages, HTML from your Registration page
<!– Dynamic page generated in 1.713 seconds. –>
<!– Cached page generated by WP-Super-Cache on 2023-06-14 17:36:59 –>
https://docs.ultimatemember.com/article/1595-caching-problems
Hey @missveronicatv
Thanks a lot for your answer !
I put this following page exclude from the cache (I use WP Super Cache)
- login
- reset password
- account
- user
- members
- 2 links of subcription (because 2 differents roles)
- 2 private pages (1 page per role)
_____________________________________
And I give you the install info you asked 🙂
### Begin Install Info ###
## Please include this information when posting support requests ##
--- Site Info ---
Site URL: https://www.conlombant.com
Home URL: https://www.conlombant.com
Multisite: No
--- Hosting Provider ---
Host: DBH: conlombaaqlcest.mysql.db, SRV: www.conlombant.com
--- User Browser ---
Platform: Windows
Browser Name: Chrome
Browser Version: 114.0.0.0
User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi
n64; x64) AppleWebKit/537.36 (KH
TML, like Gecko) Chrome/114.0.0.
0 Safari/537.36
---- Current User Details --
Role: administrator
--- WordPress Configurations ---
Version: 6.2.2
Language: fr_FR
Permalink Structure: /%postname%/
Active Theme: Royal Elementor Kit Child 1.0
Page On Front: Accueil (#8)
Page For Posts: (#0)
ABSPATH: /home/conlombaaq/www/
All Posts/Pages: 6
WP Remote Post: wp_remote_post() works
WP_DEBUG: Disabled
WP Table Prefix: Length: 7, Status: Acceptable
Memory Limit: 40MB
--- UM Configurations ---
Version: 2.6.2
Upgraded From: 2.6.0
Current URL Method:
Cache User Profile: Yes
Generate Slugs on Directories: Yes
Force UTF-8 Encoding: No
JS/CSS Compression: No
Port Forwarding in URL: No
Exclude CSS/JS on Home: No
--- UM Pages Configuration ---
User: https://www.conlombant.com/utilisateur/
Account: https://www.conlombant.com/compte/
Members: https://www.conlombant.com/members/
Register: https://www.conlombant.com/?page_id=1558
Login: https://www.conlombant.com/login/
Logout: https://www.conlombant.com/logout/
Password Reset: https://www.conlombant.com/reinitialisation-mot-de-passe/
--- UM Users Configuration ---
Default New User Role: 0
Profile Permalink Base: user_login
User Display Name: full_name
Redirect author to profile: No
Enable Members Directory: No
Use Gravatars: No
Require a strong password: Off
--- UM Access Configuration ---
Panic Key:
Global Site Access: Site accessible to Everyone
Backend Login Screen for Guests: No
Redirect to alternative login page:
Backend Register Screen for Guests: No
Redirect to alternative register page:
Access Control widget for Admins only: No
Enable the Reset Password Limit: Yes
Reset Password Limit: 30Disable Reset Password Limit for Admins: No
Blacklist Words: 5
--- UM Email Configurations ---
Mail appears from: Association Louis Conlombant
Mail appears from address: [email protected]
Use HTML for E-mails: Yes
Account Welcome Email: Yes
Account Activation Email: No
Pending Review Email: No
Account Approved Email: No
Account Rejected Email: No
Account Deactivated Email: No
Account Deleted Email: Yes
Password Reset Email: Yes
Password Changed Email: Yes
Account Updated Email: Yes
New User Notification: No
Account Needs Review Notification: No
Account Deletion Notification: No
--- UM Total Users ---
All Users(42)
administrator(4)
um_famille-de-vacances(32)
um_custom_role_1(6)
none(0)
--- UM Roles ---
Administrator (administrator)
Editor (editor)
Author (author)
Contributor (contributor)
Subscriber (subscriber)
Famille de vacances (um_famille-de-vacances)
Référent (um_custom_role_1)
SEO Manager (wpseo_manager)
SEO Editor (wpseo_editor)
Designer Web (css_js_designer)
--- UM Custom Templates ---
N/A
--- UM Email HTML Templates ---
N/A
--- Web Server Configurations ---
PHP Version: 7.4.33
MySQL Version: 5.7.42
Web Server Info: Apache
--- PHP Configurations ---
PHP Memory Limit: 512M
PHP Upload Max Size: 128M
PHP Post Max Size: 130M
PHP Upload Max Filesize: 128M
PHP Time Limit: 165
PHP Max Input Vars: 16000
PHP Arg Separator: &
PHP Allow URL File Open: Yes
--- Web Server Extensions/Modules ---
DISPLAY ERRORS: N/A
FSOCKOPEN: Your server supports fsockopen.
cURL: Your server supports cURL.
SOAP Client: Your server has the SOAP Client enabled.
SUHOSIN: Your server does not have SUHOSIN installed.
GD Library: PHP GD library is installed on your web server.
Mail: PHP mail function exist on your web server.
Exif: PHP Exif library is installed on your web server.
--- Session Configurations ---
Session: Disabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp
Use Cookies: On
Use Only Cookies: On
--- WordPress Active Plugins ---
Akismet Anti-Spam: 5.1
Complianz | GDPR/CCPA Cookie Consent: 6.4.6
Elementor: 3.13.4
Formidable Forms: 6.3.1
Formidable Forms Pro: 6.3.1
Formidable Registration: 2.09
Google Analytics for WordPress by MonsterInsights: 8.15
ManageWP - Worker: 4.9.17
Royal Elementor Addons: 1.3.69
SecuPress Free — WordPress Security: 2.2.4.1
Simple Custom CSS and JS: 3.44
Ultimate Member: 2.6.2
UpdraftPlus - Backup/Restore: 1.23.4
User Switching: 1.7.0
WP-Sweep: 1.1.8
WP Rollback: 1.7.3
WP Sitemap Page: 1.9.2
WP Super Cache: 1.9.4
Yoast Duplicate Post: 4.5
Yoast SEO: 20.9
### End Install Info ###
Thanks a lot for your help 🙂
@vialexa
Yes caching is disabled now.
The URL’s looks OK in your Install Info.
Deactivate the “SecuPress” plugin because of a JavaScript error at the UM pages:
Uncaught TypeError: document.getElementById(...) is null
Try to install the “Check & Log Email” Plugin and enable the logging of outgoing emails and look in the Plugin’s log file how the URL looks like when sent from UM.
https://ww.wp.xz.cn/plugins/check-email/
Hey @missveronicatv ,
Thanks a lot for your help, I really appreciated 🙏
I desactivated Secupress plugin, but it’s still the same.
I installed Check & Log Email plugin and it seems to be okay, see the following image :
Thanks again for your help 🙂
Hurry to read you 😀
@vialexa
Can you post here in the Forum your customized email template for password reset.
You will find the file in your active Theme’s folder with a FTP Client or a FileManager
.../wp_content/themes/"active theme"/ultimate-member/email/resetpw_email.php
Hey @missveronicatv ,
I hope you are well 🙂
See the following code of the resetpw_email.php
<div style="max-width: 560px;padding: 20px;background: #ffffff;border-radius: 5px;margin: 40px auto;font-family: Open Sans,Helvetica,Arial;font-size: 15px;color: #666">
<div style="color: #1da3af;font-weight: normal">
<div style="text-align: center;font-weight: 600;font-size: 26px;padding: 10px 0;border-bottom: solid 3px #eeeeee">{site_name}</div>
<div style="clear: both"> </div>
</div>
<div style="padding: 0 30px 30px 30px;border-bottom: 3px solid #eeeeee">
<div style="padding: 30px 0;font-size: 24px;text-align: center;line-height: 40px">Vous avez fait une demande <br />de réinitialisation de mot de passe<br />pour votre compte.<br />Cliquez sur le lien ci-dessous<br />pour changer votre mot de passe</div>
<div style="padding: 10px 0 50px 0;text-align: center"><strong><a style="background: #1da3af;color: #fff;padding: 12px 30px;text-decoration: none;border-radius: 3px;letter-spacing: 0.3px" href="http://{password_reset_link}">Je change mon mot de passe</a></strong></div>
<div style="padding: 15px;background: #eee;border-radius: 3px;text-align: center">Si vous n'avez pas demandé ces changements, ignorez cet email.</div>
</div>
<div style="color: #999;padding: 20px 30px">Association Louis Conlombant<br />01 42 03 78 79<br />[email protected]<br />132 rue du faubourg Saint-Denis,<br />75010 Paris</div>
</div>
Have a nice day 😄
@vialexa
Try to replace your resetpw_email.php custom file with this content:
<div style="max-width: 560px;padding: 20px;background: #ffffff;border-radius: 5px;margin: 40px auto;font-family: Open Sans,Helvetica,Arial;font-size: 15px;color: #666">
<div style="color: #1da3af;font-weight: normal">
<div style="text-align: center;font-weight: 600;font-size: 26px;padding: 10px 0;border-bottom: solid 3px #eeeeee">{site_name}</div>
<div style="clear: both"> </div>
</div>
<div style="padding: 0 30px 30px 30px;border-bottom: 3px solid #eeeeee">
<div style="padding: 30px 0;font-size: 24px;text-align: center;line-height: 40px">Vous avez fait une demande <br />de réinitialisation de mot de passe<br />pour votre compte.<br />Cliquez sur le lien ci-dessous<br />pour changer votre mot de passe</div>
<div style="padding: 10px 0 50px 0;text-align: center"><strong><a style="background: #1da3af;color: #fff;padding: 12px 30px;text-decoration: none;border-radius: 3px;letter-spacing: 0.3px" href="{password_reset_link}">Je change mon mot de passe</a></strong></div>
<div style="padding: 15px;background: #eee;border-radius: 3px;text-align: center">Si vous n'avez pas demandé ces changements, ignorez cet email.</div>
</div>
<div style="color: #999;padding: 20px 30px">Association Louis Conlombant<br />01 42 03 78 79<br />[email protected]<br />132 rue du faubourg Saint-Denis,<br />75010 Paris</div>
</div>
Hello @missveronicatv
You’re a magician… IT WORKS PERFECTLY !!!
Thanks a lot for all, you were very patient with me and gave me really good solution. Thank you and thank you again ! 🙏 🙏 🙏
Have a beautiful day ! ☀️ ⭐
