Email Test Form Error Log

  • Resolved thebohemians

    (@thebohemians)


    1 year, 11 months ago

    I have followed the instructions for being notified of a web form being submitted, but a Test is giving the following error:

    Versions:
    WordPress: 6.5.5
    WordPress MS: No
    PHP: 8.1.29
    WP Mail SMTP: 4.0.1

    Params:
    Mailer: sendinblue
    Constants: No
    API Key: Yes

    Debug:
    Email Source: WP Mail SMTP Mailer: Brevo unauthorized: Key not found

    Any help appreciated.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    1 year, 11 months ago

    Hi @thebohemians,

    Thanks for reaching out! The error indicates that your Brevo API key is invalid.

    When you access the SMTP & API section in Brevo (https://app.brevo.com/settings/keys/smtp), by default, it will load the SMTP section instead of the API section.

    You need to switch over to the API Keys tab (see: https://a.supportally.com/i/YyFVDx) to generate a new API key.

    Could you please update your API key under the WP Mail SMTP -> Settings page and see whether you can send a test email (WP Mail SMTP -> Tools).

    Also, please make sure that you have already authenticated your domain by adding the required Brevo DNS records before sending emails. In case it helps, please refer to this guide.

    Let us know how it goes. Thanks!

Viewing 1 replies (of 1 total)

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