Email verification

  • Resolved derlehre

    (@derlehre)


    6 months, 1 week ago

    Hello Masteriyo team

    When the user creates an account by Masteriyo account page, an email will be sent to him fkr verification.

    the verification link only works and verify the account only when it is opened in the same browser the user registered with.

    for example if the user created an account by chrome browser and his default browser is Brave, when he clicks on the email verification link, it’ll be opened in Brave and it won’t work. The user should copy the link and paste it in chrome in order to work.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    6 months, 1 week ago

    Hi @derlehre,

    Thank you for contacting us. Your testing method is very interesting because the confirmation is usually done in the same browser. We also tried opening the confirmation token by copying the link from Chrome to Brave, but we could not reproduce the issue. The email confirmation link is working fine on our side.

    We kindly suggest checking if any browser extension is causing this problem.

    Best regards!

    Thread Starter derlehre

    (@derlehre)

    6 months, 1 week ago

    Thank you. You are right. It works perfectly fine.

    But to make Masteriyo ui ux better: When the users open the email verification link in a different browser, the email verification will be done. But a message that shows the email was verified is needed.

    The successful verification message will be shown when the user opens the link in the same browser he registered. But the message isn’t showing when the verification link is opened in a different browser. So this one also needs a message showing that email was verified successfully.

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    6 months ago

    Hi @derlehre,

    We’ve created a ticket for this issue and assigned it to our developer team. The fix will be included in an upcoming update. For now, we’re resolving this topic, but you can reopen it anytime if needed.

    Best regards!

Viewing 3 replies - 1 through 3 (of 3 total)

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