Email Verification Does not work

vonfloyd
(@vonfloyd)

1 year, 5 months ago

Hello!!

Im working in a new project and I have installed this plugin for my woocommerce store, I need every customer who register to verify their email. I have created 2 pages one for login and one for register with elemento pro using the login register form from elementor pro, but i cant find the way to make it work, when the new user register, i just receive the standard email from wordpress to set a password instead to validate the email.
I will appreciate any help on this since is critical for me,

Thank you
Carlos

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author yashpatel1007
(@yashpatel1007)

1 year, 5 months ago

Hi vonfloyd,
Thank you for reaching out to us and sharing the details of your setup. We understand the importance of ensuring email verification for your new customers.

We’ve forwarded this issue to our development team for further investigation and resolution. Rest assured, we’ll work to address this as soon as possible and notify you once a solution is available.

We appreciate your patience and understanding. Please feel free to reach out if you have any additional questions or concerns.

Best regards,
Yash Patel

heduino
(@heduino)

1 year ago

So whats the solution?? I also have the same issue. i just receive the standard email from wordpress to set a password instead to validate the email. I contacted support, and they forwarded me to this forum. I will deactivate the plugin…

Plugin Author gaurav1092
(@gaurav1092)

1 year ago

Do you use the default WooCommerce registration form on the My Account page? The Customer Email Verification plugin only works with the default WooCommerce registration process. If you’re using a custom registration form or another plugin to handle user registration, the email verification may not trigger correctly.

Let us know which registration method or plugin you’re using so we can assist you further.

heduino
(@heduino)

1 year ago

Yes, I am using my account registration.

Plugin Author gaurav1092
(@gaurav1092)

1 year ago

Can you please share a screenshot of your Email Verification settings page (located under WooCommerce > Email Verification) so we can review your configuration and help identify why the verification email isn’t being sent?

Viewing 5 replies - 1 through 5 (of 5 total)

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