Emailed Allowed voucher doesn’t remove

  • Resolved Brendan O

    (@florencestore)


    3 years, 2 months ago

    Hi All,

    When using Woo + PayPal Payments – if a customer enters a coupon that is not theirs, it generates an error message that says ‘the coupon isn’t theirs and that the coupon is removed’.

    However, the coupon doesn’t remove.

    Anyone run into this before? Or have a fix.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    3 years, 2 months ago

    Hi @florencestore

    Thanks for the message! This looks like a bug in the custom checkout validation the plugin performs.

    While the coupon is still displayed after the error:

    Sorry, it seems the coupon "xyz" is not yours - it has now been removed from your order.

    The coupon is indeed removed from the backend, but the checkout page isn’t updated accordingly. If you reload the page or trigger an AJAX reload by changing a billing field, you’ll notice that the coupon is no longer applied.

    However, we understand that this can be confusing for customers, as the discounted amount may still be displayed in the PayPal popup window when they click the PayPal button a second time without reloading the page. Please note that the correct amount without the discount will be charged, since the total from the WooCommerce order is patched into the PayPal order before the capture.

    We appreciate you bringing this issue to our attention, and the development team will investigate and work on a fix.

    Kind regards,
    Niklas

    Thread Starter Brendan O

    (@florencestore)

    3 years, 2 months ago

    Thanks Niklas,

    Is there an estimate on how long a fix might take?

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    3 years, 2 months ago

    Hi @florencestore

    Fixing the issue itself should not take long, but most of the available development resources are currently allocated towards other crucial improvements. A fix may be available at some point in April, but I can’t provide any accurate estimates.

    Nevertheless, everything that negatively impacts the customer experience is important for us to improve on as soon as possible.
    The upcoming 2.0.4 update is already locked down, but there’s a chance this may be included in the following update. No promises though.

    In any case, I linked your request to our development issue. We’ll try to let you know when there have been any new developments.

    Kind regards,
    Niklas

    Thread Starter Brendan O

    (@florencestore)

    3 years, 2 months ago

    Hi Niklas,

    I would appreciate this issue attended to with the utmost priority, it is not a good look for ‘PayPal’ to be experiencing technical problems.

    I have had multiple customers experience this issue. Please provide a workaround or a fix with urgency.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    3 years, 2 months ago

    Hi @florencestore,

    A test package will be shared in this GitHub issue once it passes the review: https://github.com/woocommerce/woocommerce-paypal-payments/issues/1292

    Considering the 2.0.4 update was just released, this fix will likely be included in the next update later this month. In the meantime, you could give it a try with the test version once it’s available.

    Kind regards,
    Niklas

Viewing 5 replies - 1 through 5 (of 5 total)

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