Emailed Reset Password does not work

  • Resolved mlang007

    (@mlang007)


    10 months, 2 weeks ago

    One of our members used the Password Reset link but the new password emailed to her did not work. I verified that by trying it myself (logging in with her credentials). The error message said the password was empty or invalid.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter mlang007

    (@mlang007)

    10 months, 2 weeks ago

    I wonder if this is an issue of credentials (username and password) on the Member record vs. those for the member’s User record. Does they need to be the same? Does the plugin propogate changes from one to the other?

    Plugin Support mbrsolution

    (@mbrsolution)

    10 months, 2 weeks ago

    Thank you for reaching out to us.

    One of our members used the Password Reset link but the new password emailed to her did not work. I verified that by trying it myself (logging in with her credentials). The error message said the password was empty or invalid.

    Is this the first time this has happened to this member? Or has this happened to more than one member?

    I wonder if this is an issue of credentials (username and password) on the Member record vs. those for the member’s User record. Does they need to be the same? Does the plugin propagated changes from one to the other?

    Do you have the following feature Force WP User Synchronization found under Advanced Settings enabled?

    Kind regards.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Emailed Reset Password does not work’ is closed to new replies.