Just to add a bit more information to make it clearer: in Woocommerce Email Settings I changed all the available email possibilities. After having placed an order, I do receive an email in the Woocommerce design (standard with a sort of pink header) but not with any of the texts I wrote.
How do I, as a customer, receive the emails the website owner (that’s me) wants me to receive?
Hey @remk0211,
For the first issue about the email text, are you adding the info to a copy of that specific email template, as explained in this doc?
Each order status (Processing, Completed, etc) has it’s own order status, so make sure that if you are customizing a template, that it is for the correct status email that is supposed to be sent to the customer (not the site admin).
For the second issue about the order being ‘in process’, that is the expected behavior when an order has been paid (as explained here). If you want to have the order go immediately to the “Completed” order status, make sure that the product(s) have both the “Virtual” and “Downloadable” boxes checked.
Hi Shaun,
Thank you so much for your reply. It helped a lot! 🙂
So far, everything seems to be working fine, except for 1 thing which is the following:
1. the customer goes to shop and pays for a course
2. the customer receives an email to finish her/his registration
3. the customer receives an email that everything went fine and s/he should login to enjoy the course
4. the customer goes to the website and logs in
5. the customer then sees a 404 page (nicely set up in German — where do I find this page to alter?) instead of the introduction page to the course –> this is because there is no AUTOMATIC redirect created in the customer profile. Question is: how to fix this?
Best!
Remko
Hey Remko,
Glad that info was helpful! 😀
5. the customer then sees a 404 page (nicely set up in German — where do I find this page to alter?) instead of the introduction page to the course –> this is because there is no AUTOMATIC redirect created in the customer profile.
To make sure I follow, is the 404 error showing on the “My Account” page but it doesn’t exist? Or is the error happening on a different page?
So, a member has been created because this customer has bought a course.
What things should be is that a After Login Page URL should be automatically attached to the member’s profile. This doesn’t happen. Therefore, after login, the user is shown a ‘we can’t find what you are looking for’ page (generally a 404 page, I would think).
So, there are 2 questions here:
1. how to automatically get a URL in the After Login Page URL field in the member’s overview in the back end (this is in the WP eMember part)?
2. where do I find this ‘we can’t find what you are looking for’ page, so that I can change its conten?
Thank you.
Remko
Hey Remko,
1. how to automatically get a URL in the After Login Page URL field in the member’s overview in the back end (this is in the WP eMember part)?
That part of the flow is controlled by the membership plugin, so I would suggest taking a look at the developer’s documentation for more info on getting that set up and if you still run into issues, I’d recommend contacting their support team (as this forum is just for core WooCommerce).
2. where do I find this ‘we can’t find what you are looking for’ page, so that I can change its conten?
The 404 page is part of core WordPress, but this page of the WordPress docs has more info about where to look for that page and/or how to create a template that you can customize.
Thanks for your help, Shaun!
Remko
