Emails are timing out…

  • Resolved jnicoll36

    (@jnicoll36)


    8 years, 2 months ago

    I have tried everything to fix this issue, there is no problem with my email host who provides the SMTP address. need to fix this so we can receive emails for our business.

    Diagnostic Report:

    OS: Linux localmax.belocal.today 2.6.32-642.15.1.el6.x86_64 #1 SMP Fri Feb 24 14:31:22 UTC 2017 x86_64
    PHP: Linux 5.6.30 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
    WordPress: 4.9.4 en_AU UTF-8
    WordPress Theme: YEWS TotalBusiness Theme
    WordPress Plugins: Gravity Forms, Belocal SEO Master, Akismet Anti-Spam, AMP, Contact Form 7 MailChimp Extension, Contact Form 7, Duplicate Page, EWWW Image Optimizer Cloud, Flamingo, Goodlayers Function, Goodlayers Portflio Post Type, Glue for Yoast SEO & AMP, Google Analytics for WordPress by MonsterInsights, Gravity Forms MailChimp Add-On, Imsanity, Insert HTML Snippet, Jetpack by WordPress.com, LayerSlider WP, MailChimp for WordPress, Master Slider Pro, Post SMTP, Redirection, WooCommerce Stripe Gateway, WooCommerce, Yoast SEO, WP Crontrol, WP Google Map Plugin, YEWS Optimisations, YITH WooCommerce Ajax Search, YITH WooCommerce Category Accordion, YITH Woocommerce Request A Quote, YITH WooCommerce Wishlist
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email
    WordPress phpmailer_init Action(s): wpcf7_phpmailer_init
    Postman: 1.8
    Postman Sender Domain (Envelope|Message): commercialkitchencompany.com.au | commercialkitchencompany.com.au
    Postman Prevent Message Sender Override (Email|Name): Yes | Yes
    Postman Active Transport: SMTP (smtp:tls:plain://smtp.power-net.com.au:25)
    Postman Active Transport Status (Ready|Connected): Yes | No
    Postman Deliveries (Success|Fail): 288 | 34
    Postman Email Log (Enabled|Limit|Transcript Size): Yes | 1000 | 128
    Postman Stealth Mode: Yes
    Postman File Locking (Enabled|Temp Dir): No | /tmp

Viewing 9 replies - 1 through 9 (of 9 total)
  • yehudah

    (@yehudah)

    8 years, 2 months ago

    What is the error ?

    When you go to email log, what is the status for the last failed email ?

    Thread Starter jnicoll36

    (@jnicoll36)

    8 years, 2 months ago

    the error just says

    Connection timed out

    I have attempted the Connectivity Test, server port 25 is closed but 465 and 587 are open but have no service?

    yehudah

    (@yehudah)

    8 years, 2 months ago

    You are using port 25 ? Why ?
    smtp:tls:plain://smtp.power-net.com.au:25

    Press “Show all settings”
    Change “Outgoing Mail Server Port” to 587

    Thread Starter jnicoll36

    (@jnicoll36)

    8 years, 2 months ago

    Not sure, but i changed it to 587 and tried the test email and still connection timing out

    yehudah

    (@yehudah)

    8 years, 2 months ago

    Please paste the diagnostic report again.

    Thread Starter jnicoll36

    (@jnicoll36)

    8 years, 2 months ago

    OS: Linux localmax.belocal.today 2.6.32-642.15.1.el6.x86_64 #1 SMP Fri Feb 24 14:31:22 UTC 2017 x86_64
    PHP: Linux 5.6.30 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
    WordPress: 4.9.4 en_AU UTF-8
    WordPress Theme: YEWS TotalBusiness Theme
    WordPress Plugins: Gravity Forms, Belocal SEO Master, Akismet Anti-Spam, AMP, Contact Form 7 MailChimp Extension, Contact Form 7, Duplicate Page, EWWW Image Optimizer Cloud, Flamingo, Goodlayers Function, Goodlayers Portflio Post Type, Glue for Yoast SEO & AMP, Google Analytics for WordPress by MonsterInsights, Gravity Forms MailChimp Add-On, Imsanity, Insert HTML Snippet, Jetpack by WordPress.com, LayerSlider WP, MailChimp for WordPress, Master Slider Pro, Post SMTP, Redirection, WooCommerce Stripe Gateway, WooCommerce, Yoast SEO, WP Crontrol, WP Google Map Plugin, YEWS Optimisations, YITH WooCommerce Ajax Search, YITH WooCommerce Category Accordion, YITH Woocommerce Request A Quote, YITH WooCommerce Wishlist
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email
    WordPress phpmailer_init Action(s): wpcf7_phpmailer_init
    Postman: 1.8
    Postman Sender Domain (Envelope|Message): commercialkitchencompany.com.au | commercialkitchencompany.com.au
    Postman Prevent Message Sender Override (Email|Name): Yes | Yes
    Postman Active Transport: SMTP (smtp:tls:plain://smtp.power-net.com.au:587)
    Postman Active Transport Status (Ready|Connected): Yes | No
    Postman Deliveries (Success|Fail): 288 | 34
    Postman Email Log (Enabled|Limit|Transcript Size): Yes | 1000 | 128
    Postman Stealth Mode: Yes
    Postman File Locking (Enabled|Temp Dir): No | /tmp

    dblinks

    (@dblinks)

    8 years, 2 months ago

    Wow, sorry to butt in, but there were 3 support issues/tickets before this one in the last week. What the heck is up with that?

    yehudah

    (@yehudah)

    8 years, 2 months ago

    @dblinks

    So ? Why do you monitor my support tickets ? I don’t remember I asked you to monitor my support.

    @jnicoll36
    Can you check with your web hosting support ? Connection timeout is a server side issue

    Thread Starter jnicoll36

    (@jnicoll36)

    8 years, 2 months ago

    hello, i have contacted them again and they have set up a new way to get the emails through but not as the STARTTLS but that is okay. thanks for all your help.

Viewing 9 replies - 1 through 9 (of 9 total)

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