emails do not arrive

  • Resolved bwsimon00

    (@bwsimon00)


    2 years, 7 months ago

    I am getting a success message in the email log and it appears to send the email but they never come in my inbox. I have also checked the junk/spam folders and they don’t get delivered there as well. I have checked the sites SSL and it is still valid as one person suggested in another thread. Below is my diagnostic report when I run the test. 

    Mailer: postsmtp
HostName: trcinteractive.com
cURL Version: 7.29.0
OpenSSL Version: NSS/3.53.1
OS: Linux cloudhost-5228862.us-midwest-2.nxcli.net 5.4.206-200.el7.x86_64 #1 SMP Thu Jul 28 14:58:01 UTC 2022 x86_64
PHP: Linux 8.0.30 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
WordPress: 6.3.2 en_US UTF-8
WordPress Theme: Divi Child Theme
WordPress Plugins: Post SMTP, Divi Torque Lite, Advanced Access Manager, Better Search Replace, Broken Link Checker, Contact Form Entries, Content Control, Divi Plus, Yoast Duplicate Post, reCaptcha Pro by BestWebSoft, Jetpack Social, Jetpack, Multi Favicons, NEX-Forms - Ultimate, PDF Embedder, Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder, Tidio Chat, User Menus, Wordfence Security, Yoast SEO, WP File Manager, WPForms Lite, WPvivid Backup Plugin
WordPress wp_mail Owner: /chroot/home/a14b8fe0/6411376e45.nxcli.net/html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): PostsmtpMailer->get_mail_args
WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
Postman: 2.6.1
Postman Sender Domain (Envelope|Message): trcinteractive.com | trcinteractive.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: Brevo (formely Sendinblue) (https://smtp-relay.brevo.com:587)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 8542 | 95
Viewing 2 replies - 1 through 2 (of 2 total)
  • furqanfazal

    (@furqanfazal)

    2 years, 7 months ago

    Hi @bwsimon00,

    I hope this message finds you well.

    Thank you for reaching out about the issue you’re facing. Can you kindly switch the service from ‘Brevo’ to any other, send an email, and check if you encounter the same issue again?

    You can easily set up any free service or socket by following this documentation.

    Additionally, I recommend reaching out to Brevo or SendinBlue support regarding this issue. It’s possible that the email blocking is originating from their service, and they may have insights or solutions to address it effectively.

    Thanks and Regards,
    Support Team-WP Experts.

    furqanfazal

    (@furqanfazal)

    2 years, 6 months ago

    Hi @bwsimon00,

    We haven’t received any updates from you, so we will consider this thread resolved. If you require further assistance, please feel free to start a new thread with us.

    Thanks and Regards,
    Support Team-WP Expert

Viewing 2 replies - 1 through 2 (of 2 total)

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