Could you please complete the following steps to detect the problem and find its solution? Before performing the following steps, we recommend that you perform a full backup of your site.
1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty-Twenty) and check if the problem remains.
2) Deactivate all of your plugins except contact-form-plugin and also check if the problem is still present. If it is not, activate the plugins one by one, meanwhile checking, after which plugin activation the problem appears again.
3) Contact us back with information about the results.
Hi
Thank you for the response.
I decided after backing up the site to go straight for the deactivation of all plugins, except the contact + switching to 2025 theme and quite disappointing, both the targeted (a Gmail) email and sender email copy look like this, with the target email having additional, usual info like IP-address of sender, etc:
<html> <head> <title>Kontakt von Djeli Kouy ...</title> </head> <body> <table> <tr> <td>Grundstück</td> <td>Site URL here</td> </tr><tr><td width="160">Name</td><td>Abdoul Camara</td></tr><tr><td>Email</td><td>senders email here</td></tr><tr><td>Thema</td><td>Deactived plugins except BWS Contact form</td></tr><tr><td>Nachricht</td><td>14:22 Deactivated plugins except BWS Contact form</td></tr><tr><td><br /></td><td><br /></td></tr></table></body></html>
What to do in this case?
In another post I made I think same day as original “[Contact Form by BestWebSoft – Advanced WP Contact Form Builder for WordPress] Form ceased sending mail on several sites“, different host + unconnected site, for some reason yet to be established, even after working for years+ no changes to site, plugin or settings, the form apparently ceased sending emails, but I have got no response to that yet.
I would appreciate your help.
Regards
I will confirm this, but later on when I switched from “Post” to “Wp-mail” this particular problem seems to have gone away, but I might confirm this, though I request you to look at the other post mentioned.
Thank you & kind regards
We can look at the problem specifically on your site. To do this, create a support request on the bestwebsoft website and describe the problem in the ticket.
