emails not always received

  • Resolved knowlagirl

    (@knowlagirl)


    10 years, 2 months ago

    Hello, I just started using the free version of Ultimate Auction and although I am very happy with it so far I’m running into a couple of issues and don’t know if this is on my end or is the plug in.

    *I am not receiving all emails and some bidders are not receiving them either. This works about 50% of the time. When someone bids I get a notification in my junk box but there has been one occasion where I never got one. Some bidders say they never received any confirmation of their bid in junk/spam/or their inbox this means that they don’t get the an outbid notice either.

    *Is there a way to turn off or take out the bidder name under total bids placed so that names aren’t seen publicly?

    *The auction updates slowly when someone has bid. The system knows that the bid has increased but doesn’t display the newest number of bids for at least a half hour.

    Help is very much appreciated!! Thanks for the plugin.

    https://ww.wp.xz.cn/plugins/ultimate-auction/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Nitesh

    (@nitesh_singh)

    10 years, 2 months ago

    Hi,

    Below is point wise answers:

    Query 1 – Which plugin version are you using? Emails going to junk should be rectified by adding email address to your white list. As far as irregular emails, I’m not sure why it will happen like that. Could you let me know how much traffic your site gets?

    Query 2 – There is a way where you can turn off showing of total bids section altogether. If username has to be masked then I have to see if that option exist but most probably it is not there.

    Query 3 – That should not be the case. I can look into it. Please write to nitesh[at]auctionplugin.net for it.

    Regards,
    Nitesh

    Giovanni

    (@mcjohn64)

    10 years, 2 months ago

    Hello,
    I have test this plugin in the last days and yesterday I have buy Pro version, I love it, a great plugin.
    I also had problems with email and I solved them using the plugin Easy WP SMTP.
    I hope this information can be useful.

    Best Regards
    Giovanni

Viewing 2 replies - 1 through 2 (of 2 total)

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