Emails not arriving

  • Resolved selphet

    (@selphet)


    7 years, 2 months ago

    Hi,

    my emails from UM are not arriving. Mails from contact forms, admin wp mails, etc work fine.

    I installed sendgrid too, and still no luck. My hosting is wpengine and they also made sure all cache for the forms was cleaned.

    Please advice.

    Thx

Viewing 1 replies (of 1 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    7 years, 2 months ago

    Hi @selphet,

    Do you use custom email templates?
    Please go to the Ultimate member -> Settings -> Email and try enabling/disabling use HTML for emails and see if it helps.
    Please also make sure that emails don’t go to spam folder.

    Regards.

Viewing 1 replies (of 1 total)

The topic ‘Emails not arriving’ is closed to new replies.