Emails not sent

  • Resolved Newki75

    (@newki75)


    4 years, 4 months ago

    Hello guys,

    I don’t know if my client use the free or pro version but I have this plugin WooCommerce Ultimate Gift Card version 2.6.0 and since a few days, the clients don’t receive the gift cards by email while they receive the woocommerce transactional emails (I’ve reproduced the issue, I didn’t receive it neither).
    Any ideas? It was working fine before…
    Tx for your help!
    Marine

Viewing 5 replies - 1 through 5 (of 5 total)
  • MakeWebBetter

    (@makewebbetter)

    4 years, 4 months ago

    Hello,

    Thanks for using our plugin,

    Please make sure that the order status must be processing or completed then only your customer will get the gift card mail.

    Regards,

    Thread Starter Newki75

    (@newki75)

    4 years, 4 months ago

    Hello,

    Yes they are in “processing” statut.
    I’ve created a “free” gift card if you want to test directly by yourself (or give you the credentials). The 3 orders with this pb are with a paypal payment, could it be linked?

    MakeWebBetter

    (@makewebbetter)

    4 years, 4 months ago

    Hello,

    It seems that the issue you are facing is due to the third-party plugin or theme please run a test by deactivating the theme as well as third party plugin you will find the culprit plugin.

    Also please make sure your default WooCommerce emails are working fine. If WooCommerce defaults emails are working fine then Gift Card emails should also work

    Regards,

    Thread Starter Newki75

    (@newki75)

    4 years, 4 months ago

    Hello,

    Yes it seems that the no sending is random so I’m gonna set up a SMTP plugin.
    Tx !

    MakeWebBetter

    (@makewebbetter)

    4 years, 4 months ago

    You’re welcome,

    If you need any further help feel free to connect with us.

    Regards,

Viewing 5 replies - 1 through 5 (of 5 total)

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