Emails not sent

  • Resolved pixelshrink

    (@pixelshrink)


    1 year, 2 months ago

    Hi, I’m using the Block and emails are not being sent according to Fluent SMTP’s logs. The message ‘If your email address matches our records, you will receive a login email. If you don’t receive one, please contact us’ is displayed but nothing happens.

    Is there anything I can try to make sure they get through?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Mustafa Uysal

    (@m_uysl)

    1 year, 2 months ago

    Hi @pixelshrink,

    Thanks for reaching out!

    Could you share the relevant Fluent SMTP logs? A screenshot would be really helpful. Also, could you double-check if there’s actually a user account associated with the email or username being entered?

    I’ve recently seen a case where a user registered with a username, but for some reason, their account didn’t have an email address attached — which prevented the login email from being sent. It might be something similar here.

    Plugin Author Mustafa Uysal

    (@m_uysl)

    1 year, 2 months ago

    Hi @pixelshrink,

    Just checking in — I’ll go ahead and mark this thread as resolved for now. If you’re still running into the issue or have any updates, feel free to reply here and we can pick it back up.

Viewing 2 replies - 1 through 2 (of 2 total)

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