emails not sent

  • edmundspriede

    (@edmundspriede)


    1 month, 3 weeks ago

    hello

    cannot find issue… test email sends normally
    trustindex_collector_cron cron looks ok…

    but emails are not sent. not sure when and why they stopped.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Cintia from Trustindex

    (@gcintia)

    1 month, 2 weeks ago

    Hi @edmundspriede ,

    Thank you for reporting the error.

    Please send us the troubleshooting text from the ‘Troubleshooting’ tab of the plugin to [email protected], so we can further investigate.

    We look forward to your email!

    Best,
    Trustindex Support Team

    M A

    (@mazazam)

    1 month ago

    Same issue here! For last month or 2.

    Sends are there apparently as show in plugin.

    But 0 opens and 0 clicked when my normal open rate is 80% or so.

    Something definitely wrong!

    Plugin Support Szilveszter from Trustindex

    (@szlifkaszilveszter28)

    1 month ago

    Hi @mazazam ,

    Thank you for reporting the error.

    Please send us the troubleshooting text from the ‘Troubleshooting’ tab of the plugin to [email protected], so we can further investigate.

    We look forward to your email!

    Best,
    Trustindex Support Team

Viewing 3 replies - 1 through 3 (of 3 total)

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