emails not working

  • pekkavarnai

    (@pekkavarnai)


    4 years ago

    Hi,
    All other emails arrive from my site except learnpress notifications.

    all of them are turned on.
    I tried SMTP connection as well. Test emaisl came through, none of the learnpress ones did.

    PHP (7.1.33), Learnpress Version 4.1.6.5.

    Thanks.

    I would love to use this plugin and probably spend some money on it, but with this error it’s not yet really useful for me :/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter pekkavarnai

    (@pekkavarnai)

    4 years ago

    P.s. Tried multiple themes too. none worked

    Plugin Support brianvu-tp

    (@briantp)

    4 years ago

    Hi,

    Please try to enable the debug log of WordPress then recheck.
    If possible, please send us the screenshot of your setting in the backend to check.

    Thanks

    Thread Starter pekkavarnai

    (@pekkavarnai)

    4 years ago

    Hi Thanks so much for your help.

    I tried the wp debug mode now, but unfortunately it is not giving any error logs :/
    I did a couple of test runs paced out in time.

    I set it up like this in the wp_config, maybe it’s not correct?

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );
    define( ‘WP_DEBUG_LOG’, true );

    Also I did a screenshot of all the settings in learnpress, I hope it helps. I copied all of them into a pdf for easier tracking and sharing.

    I only went into one of the email settings to make a screenshot but I hope it’s enough.
    https://drive.google.com/file/d/15CrFLGgdo9Gvgy4ii4nlLBX9y2QXJbnx/view?usp=sharing

    p.s. I tried plain text and Html both in the messages.

    Thanks again.

    Plugin Support brianvu-tp

    (@briantp)

    4 years ago

    Hi,

    I will ask our team to check this case on our system, you can contact your hosting to they can help you check more.

    Thanks

    Thread Starter pekkavarnai

    (@pekkavarnai)

    4 years ago

    Thanks again for looking into it!

    I gained some valuable info on the topic that might worth checking on the code’s end, or adding to the installation manual.

    Now the emails go out, and only 2 things changed, so probably one of these were causing it:
    1: I changed the PHP version on the server from 7.3 to 8.1
    2: I added and configured the stripe payment plugin, and the email notification that came through was a ttest purchase through that. Maybe if no gateway is configured, the emails don’t go out? 🤔 because I had no gateway configured before, and was just testing with subscribing to test courses set to 0$.

Viewing 5 replies - 1 through 5 (of 5 total)

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