Emails “Started a Course”

Hi @matandaudrey,

It sounds like the “Course Start” email notifications might have stopped working for some reason. First, let’s ensure that the settings haven’t been changed accidentally. Please double-check that the “Course Start” email notification is still enabled under Settings > Emails for both Admin and Instructor.

If the settings are correct, it could be due to an issue with the email server or a temporary glitch. You may want to check if there are any recent updates or changes in your email server settings or hosting environment.

Another Possibility:

If you have recently set up your site, there is a high chance that your WordPress installation is not set up correctly for sending the email. To test this, you can install this very simple plugin called Check Email: https://ww.wp.xz.cn/plugins/check-email/

Once the plugin has been installed and activated.

Go to Tools->Check Mail.

Under Send Test Email, enter your site’s email address where you would like to receive a test email.

Then click on the Send Test Email button.

If your WordPress site SMTP is correctly set up, you will receive a test email in the email address you entered. If this fails, you need to contact your host and ask them to fix the email configuration.

Alternatively, you can also use the SMTP plugin to set up SMTP on your site easily. Check this documentation to learn how to set up SMTP using the SmartSMTP plugin: https://docs.themegrill.com/docs/smartsmtp/

Best regards,

Hi @matandaudrey,

We were able to reproduce the issue in our testing environment. We have created a bug ticket and shared it with the developer team. The fix for this issue will be included in our next update.

Best Regards!