Emails stopped working

  • Resolved ivanoransky

    (@ivanoransky)


    10 years ago

    Until a few days ago, we had the simple email signup widget on our site. That has disappeared, and emails haven’t been sent since Saturday. I’ve updated Jetpack, didn’t change. Thoughts?

    RetractionWatch.com

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator James Huff

    (@macmanx)

    10 years ago

    I recommend contacting the folks behind Jetpack about this via https://jetpack.com/contact-support/

    Thread Starter ivanoransky

    (@ivanoransky)

    10 years ago

    Thanks, will do. Worth contacting our host (Bluehost) about it, too, or is it likely a Jetpack issue?

    Moderator James Huff

    (@macmanx)

    10 years ago

    No, the emails are sent from the WordPress.com servers by way of Jetpack, so if the emails aren’t being sent there’s likely either an issue on the Jetpack end or with your site’s configuration, but most likely not the server or your hosting provider.

    Thread Starter ivanoransky

    (@ivanoransky)

    10 years ago

    Got it — thanks.

    Moderator James Huff

    (@macmanx)

    10 years ago

    You’re welcome!

Viewing 5 replies - 1 through 5 (of 5 total)

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