Embed doesn’t load coming from front page

  • Resolved bazzzy

    (@bazzzy)


    5 years, 6 months ago

    Hi, first day user of Hustle here, everything seems to work, integrated with Sendy well, getting familiar with options.

    However, embed doesn’t appear when coming from front page of site, the main way people find this page. Embed loads fine from direct link. Coming from front page, the large blank space for embed is there but no embed form. On reload, everything is fine.

    Caching is completely off. Console doesn’t show errors.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    5 years, 6 months ago

    Hi @bazzzy

    I could notice the issue you have stated on your website. Could we know whether you have any visibility rules added in Hustle side? Is it possible to share an export of the Embed you have to created so that we could test and see how the embed works on our side to say a better idea regarding what might be causing it?

    You can share the export file via Google Drive, Dropbox or any such cloud services in the next reply.

    Looking forward to your response. Have a nice day ahead.

    Best Regards,
    Nithin

    Thread Starter bazzzy

    (@bazzzy)

    5 years, 6 months ago

    Hi Nithin,

    Thank you very much for your rapid reply.

    Here’s an export of the embed:

    https://www.dropbox.com/s/l8vwuvlvang4cjg/hustle-embedded-20201211-010441-bazillion-points-books-metalion-notify.json

    The issue exists on Safari, Chrome, Firefox, and Tor. The issue also persists with all caching and security plugins disabled. When I posted, our site was using PHP 7.4.10, we moved servers yesterday and the new configuration is 7.4.3 — issue still an issue.

    If it helps, this embed is a modified version of the Black Friday template.

    Thank you very much!

    Thread Starter bazzzy

    (@bazzzy)

    5 years, 6 months ago

    Oh, and I tested an unmodified embed template and found same problem.

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    5 years, 6 months ago

    Hi @bazzzy

    Thank you for the file

    It looks just fine, no special rules.

    It seems there is a CSS is causing the issue, probably a conflict with the theme.

    Can you try to add on your Hustle CSS:

    .hustle_module_id_1.hustle-ui.hustle-inline{
    opacity: 1 !important;
}

    You can use it on WordPress > Appearance > Additional CSS or on Hustle Custom CSS at the appearance tab.

    When I access from the home page using that CSS:
    https://monosnap.com/file/nKFScZ2VgGbtcFG3vQCKv97rWSEGYy

    Let us know if this worked for you.
    Best Regards
    Patrick Freitas

    Thread Starter bazzzy

    (@bazzzy)

    5 years, 6 months ago

    Works! Thank you so much for your attention and this solution.

Viewing 5 replies - 1 through 5 (of 5 total)

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