Empty cart Issue WIth Cache

  • Resolved kenedyt

    (@kenedyt)


    2 years, 3 months ago

    HI, I am havign an issue with my site, I am getting “Empty cart” after I add the produt, then in cart I removed it, and then try to re add, this is crrting some cache issue, that I can’t fix, the issue is gone after just deactivating your plugin, but I really need the pluign, is this possible to have this fixed please? This is a really big problem fro me and my user experience with woocommerce.

    I have to delete browser cache tore add the product, and after 1 time relading the cache starts again and this issue remains all the time.

    I am using wp rocket for caching, maybe is a way to exclude your cookie using it, please let me know if its possible or you check this out.

    Please help…

    • This topic was modified 2 years, 3 months ago by kenedyt.
    • This topic was modified 2 years, 3 months ago by kenedyt.
Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author PixelYourSite

    (@pixelyoursite)

    2 years, 3 months ago

    Please try to solution mentioned here: https://ww.wp.xz.cn/support/topic/product-disappear-in-the-cart/

    Thread Starter kenedyt

    (@kenedyt)

    2 years, 3 months ago

    The issue was resolved in version 9.5.2 but afte the updat,e did you do something about this in free version, will this issue be solved in pro version? I am interested in pro as well. plese let me know. thanks!

    Plugin Author PixelYourSite

    (@pixelyoursite)

    2 years, 3 months ago

    The pro version tracks ATC events in a similar way to the free plugin.

    There are two ways we can track clicks on those buttons, using classes, or using filters. They both work just fine in most cases, but sometimes a theme or a plugin doesn’t correctly use either the default ATC classes, or the filters. If you add a cache upon this, there’s room for such errors. That’s why changing between the two options usually helps.

    Thread Starter kenedyt

    (@kenedyt)

    2 years, 3 months ago

    Ok, but you know this is fixed in pro version? I am considering it, but i wanted to know if free version is enough for example to have lanfing page and where the coming traffic is from so i can know if my ads are coming from the right place. I am asking you because I don’t know how to active this for the free and i saw that in your pro plugin. please let me know to clarify this, thanks!

    Thread Starter kenedyt

    (@kenedyt)

    2 years, 2 months ago

    is this possible ? I mean is that feature available in free version as well?

    Plugin Author PixelYourSite

    (@pixelyoursite)

    2 years, 2 months ago

    Such data can be reported by Google Analytics. The free plugin is enough for this type of reporting, assuming that you install the Google Analytics tag.

    Thread Starter kenedyt

    (@kenedyt)

    2 years, 2 months ago

    ok, Thanks the new version fixed it. you can close this

    Thread Starter kenedyt

    (@kenedyt)

    2 years, 2 months ago

    Hi, the issue is back again after updating the plugin, please consider this issue to be avoided in newest versions.

    Plugin Author PixelYourSite

    (@pixelyoursite)

    2 years, 2 months ago

    We didn’t have a change when the issue first happened, and we didn’t have one with this recent update. This is all related to the cache and how the theme implements those buttons.

    Changing the option explained in this video should fix it: https://www.youtube.com/watch?v=oZoAu8a0PNg

    Thread Starter kenedyt

    (@kenedyt)

    2 years, 2 months ago

    No, ths is not working, I had to go to older version, please check this. thanks

    Plugin Author PixelYourSite

    (@pixelyoursite)

    2 years, 2 months ago

    In order to check this thin we need to actually investigate the issue on the site, or on a staging copy. Please send us a message here: https://www.pixelyoursite.com/contact

    Thread Starter kenedyt

    (@kenedyt)

    2 years, 1 month ago

    This new update for the free version messed up the same issue ith empty cart, I could cerate a staging site for you to check uut, after i deactivate your plugin the issue is gone. Could you please try to avoid the cacheissue with the add to cart, is it possible for you to check this?

    Plugin Author PixelYourSite

    (@pixelyoursite)

    2 years, 1 month ago

    Did you contact us directly on the site? If not, please do it, and add a link to this discussion.

    Thread Starter kenedyt

    (@kenedyt)

    2 years, 1 month ago

    No not diretly, I want to create a tsaging site with your plugin installed for you tp check this issue please.

    Plugin Author PixelYourSite

    (@pixelyoursite)

    2 years, 1 month ago

    Yes, that would be perfect!

Viewing 15 replies - 1 through 15 (of 15 total)

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