Empty feed list

  • Resolved zim68

    (@zim68)


    8 years, 1 month ago

    After several months my product feed is missing and the feed list is empty.
    I’ve not modified the feed since weeks nor deleted it.

    Additionally I can’t add a new feed. All buttons are disabled.

    I use the following versions:
    – WP Product Feed Manager Version 1.8.3
    – WordPress 4.9.5
    – WooCommerce 3.3.5

    How can I get back my product feed?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    8 years, 1 month ago

    Hello @zim68,

    Have you recently installed a new plugin that could conflict with ours?

    Could you open the Control Tab on your browser and check if it shows any error when you open the feed page?

    To open the Browser Console Tab press, depending on your preferred browser: CNTRL+SHFT+J (for Chrome) CNTR+SHFT+K (for Firefox) or F12 (for Explorer). If you work on a Mac: (CMD+OPT+J for Chrome or CMD+OPT+K for Firefox). This should open a Console Tab on your browser.

    After it is open, perform the action that fails, wait about a minute and see of you get any message on the console tab that looks like an error message. Make a screenshot of the Console Tab and send that to me.

    Best regards,
    Michel

    Thread Starter zim68

    (@zim68)

    8 years, 1 month ago

    Hello Michel,

    many thanks for your fast response 🙂

    That was a helpful hint to analyze the browser console log entries. If I open the “WP Product Feed Manager” admin page to list all feeds, I get the following errors:

    admin.php?page=wp-product-feed-manager:1356 GET https://nelas.de/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/selectize.min.js?ver=2.2.10 net::ERR_ABORTED
    admin.php?page=wp-product-feed-manager:65 GET https://nelas.de/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/css/selectize.css?ver=2.2.10 net::ERR_ABORTED

    So it looks for components of another feed plugin (“WooCommerce Product Feed” Version 2.2.10 of WebAppick) I’ve installed too.

    After deactivation of this conflicting plugin, the feed of your plugin is back 🙂

    I see, that at this moment an update of the conflicting plugin is available. I will install it and verify the conflict still exists.

    With kind regards,
    Ralf.

    • This reply was modified 8 years, 1 month ago by zim68.
    Thread Starter zim68

    (@zim68)

    8 years, 1 month ago

    Hello Michel,

    after the update of the plugin “WooCommerce Product Feed” Version 2.2.10 of WebAppick to version 2.2.12 the conflict doesn’t exist anymore.

    Thank you so much for your support, it was not a problem of your plugin.

    Greetings from Germany,
    Ralf.

    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    8 years, 1 month ago

    Ralf, Great!

    In that case I will close your topic.

    Best regards,
    Michel

Viewing 4 replies - 1 through 4 (of 4 total)

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