• Resolved 10lem

    (@10lem)


    Hello
    First of all, sorry for my English.
    I just discovered your plugin which I like very much but I have a problem. When I test my first form and when I click on send everything goes well I get a message that the form has been sent.
    Except that I only receive the title. All the fields are empty.
    Example if my form is called FORM11 with a name field and well I receive in my mail: FORM1 and that’s it whereas I entered my name in the field.
    Thanks

Viewing 10 replies - 1 through 10 (of 10 total)
  • jonascaps

    (@jonascaps)

    I’m facing the same problem.

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @jonascaps

    Sorry to hear you are having this issue.

    Could you please export your form and share here using Google drive or pastebin?

    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    @jonascaps

    It may look the same but we handle every new case in a new thread, per forum rules we don’t spam the thread starter, could you please create a new ticket https://ww.wp.xz.cn/support/plugin/forminator/#new-topic-0?

    Best Regards
    Patrick Freitas

    Thread Starter 10lem

    (@10lem)

    {“type”:”form”,”data”:{“fields”:[{“id”:”section-1″,”element_id”:”section-1″,”form_id”:”wrapper-2809-7065″,”type”:”section”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-2809-7065″,”section_title”:”VOS COORDONNÉES”,”cform-section-border-style”:”none”},{“id”:”name-2″,”element_id”:”name-2″,”form_id”:”wrapper-1511347711918-1669″,”type”:”name”,”options”:[],”cols”:”6″,”conditions”:[],”wrapper_id”:”wrapper-1511347711918-1669″,”field_label”:”NOM”,”placeholder”:”Par exemple : Jacques Martin”,”prefix_label”:”Préfixe”,”fname_label”:”Prénom”,”fname_placeholder”:”Par exemple : Jean”,”mname_label”:”Deuxième prénom”,”mname_placeholder”:”Par exemple : Dupont”,”lname_label”:”Nom de famille”,”lname_placeholder”:”Par exemple : Durand”,”prefix”:”true”,”fname”:”true”,”mname”:”true”,”lname”:”true”,”required_message”:”Le nom est obligatoire”,”prefix_required_message”:”Le préfixe est obligatoire.”,”fname_required_message”:”Le prénom est obligatoire.”,”mname_required_message”:”Le deuxième prénom est obligatoire.”,”lname_required_message”:”Le nom est obligatoire.”,”required”:”1″},{“id”:”name-1″,”element_id”:”name-1″,”form_id”:”wrapper-1511347711918-1669″,”type”:”name”,”cols”:”6″,”required”:”true”,”field_label”:”PRÉNOM”,”placeholder”:”Par exemple : Jean”,”prefix_label”:”Préfixe”,”fname_label”:”Prénom”,”fname_placeholder”:”Par exemple : Jean”,”mname_label”:”Deuxième prénom”,”mname_placeholder”:”Par exemple : Dupont”,”lname_label”:”Nom de famille”,”lname_placeholder”:”Par exemple : Durand”,”wrapper_id”:”wrapper-1511347711918-1669″,”conditions”:[]},{“id”:”email-1″,”element_id”:”email-1″,”form_id”:”wrapper-1511347712118-1739″,”type”:”email”,”cols”:”6″,”required”:”true”,”field_label”:”EMAIL”,”placeholder”:”Par exemple : [email protected]”,”validation”:”1″,”validation_text”:””,”wrapper_id”:”wrapper-1511347712118-1739″,”conditions”:[]},{“id”:”phone-1″,”element_id”:”phone-1″,”form_id”:”wrapper-1511347712118-1739″,”type”:”phone”,”cols”:”6″,”required”:””,”field_label”:”NUMÉRO DE TÉLÉPHONE”,”placeholder”:”Par exemple : 06 05 04 03 02″,”validation”:”none”,”phone_validation_type”:”standard”,”validation_text”:””,”wrapper_id”:”wrapper-1511347712118-1739″,”conditions”:[]},{“id”:”section-2″,”element_id”:”section-2″,”form_id”:”wrapper-1603-4026″,”type”:”section”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-1603-4026″,”section_title”:”VOTRE RÉSERVATION”,”cform-section-border-style”:”none”},{“id”:”date-1″,”element_id”:”date-1″,”form_id”:”wrapper-8978-2790″,”type”:”date”,”options”:[],”cols”:”6″,”conditions”:[],”wrapper_id”:”wrapper-8978-2790″,”field_type”:”picker”,”date_format”:”dd-mm-yy”,”default_date”:”none”,”field_label”:”DATE DE LA DESCENTE”,”placeholder”:””,”icon”:”true”,”day_label”:”Jour”,”day_placeholder”:”Par exemple : 01″,”month_label”:”Mois”,”month_placeholder”:”Par exemple : 01″,”year_label”:”Année”,”year_placeholder”:”Par exemple : 2000″,”restrict_message”:”Veuillez sélectionner l’une des dates disponibles.”,”required”:”1″,”required_message”:”Choisissez une date”,”min_year”:”2022″,”max_year”:”2020″,”start-date”:”today”,”end-date”:”specific”,”end-specific-date”:”10/31/2022″},{“id”:”select-1″,”element_id”:”select-1″,”form_id”:”wrapper-8978-2790″,”type”:”select”,”options”:[{“label”:”09h00″,”value”:”09h00″,”limit”:””,”key”:”2193-5237″},{“label”:”09h15″,”value”:”09h15″,”limit”:””,”key”:”4819-9856″},{“label”:”09h30″,”value”:”09h30″,”limit”:””,”default”:””,”key”:”2182-9352″},{“label”:”09h45″,”value”:”09h45″,”limit”:””,”default”:””,”key”:”7446-2811″},{“label”:”10h00″,”value”:”10h00″,”limit”:””,”default”:””,”key”:”5369-4228″},{“label”:”10h15″,”value”:”10h15″,”limit”:””,”default”:””,”key”:”1975-7836″},{“label”:”10h30″,”value”:”10h30″,”limit”:””,”default”:””,”key”:”3545-4094″},{“label”:”10h45″,”value”:”10h45″,”limit”:””,”default”:””,”key”:”3754-1746″},{“label”:”11h00″,”value”:”11h00″,”limit”:””,”default”:””,”key”:”2995-1109″},{“label”:”11h15″,”value”:”11h15″,”limit”:””,”default”:””,”key”:”2729-6194″},{“label”:”11h30″,”value”:”11h30″,”limit”:””,”default”:””,”key”:”5871-9891″},{“label”:”11h45″,”value”:”11h45″,”limit”:””,”default”:””,”key”:”4381-6184″},{“label”:”12h00″,”value”:”12h00″,”limit”:””,”default”:””,”key”:”2260-5365″},{“label”:”12h15″,”value”:”12h15″,”limit”:””,”default”:””,”key”:”6075-9230″},{“label”:”12h30″,”value”:”12h30″,”limit”:””,”default”:””,”key”:”4949-1955″},{“label”:”12h45″,”value”:”12h45″,”limit”:””,”default”:””,”key”:”2859-9213″},{“label”:”13h00″,”value”:”13h00″,”limit”:””,”default”:””,”key”:”7093-3731″},{“label”:”13h15″,”value”:”13h15″,”limit”:””,”default”:””,”key”:”5052-4446″},{“label”:”13h30″,”value”:”13h30″,”limit”:””,”default”:””,”key”:”3303-1610″},{“label”:”13h45″,”value”:”13h45″,”limit”:””,”default”:””,”key”:”7485-1611″},{“label”:”14h00″,”value”:”14h00″,”limit”:””,”default”:””,”key”:”9954-8838″},{“label”:”14h15″,”value”:”14h15″,”limit”:””,”default”:””,”key”:”1712-8092″},{“label”:”14h30″,”value”:”14h30″,”limit”:””,”default”:””,”key”:”6150-7704″},{“label”:”14h45″,”value”:”14h45″,”limit”:””,”default”:””,”key”:”6737-9134″},{“label”:”15h00″,”value”:”15h00″,”limit”:””,”default”:””,”key”:”6576-2965″}],”cols”:”6″,”conditions”:[],”wrapper_id”:”wrapper-8978-2790″,”value_type”:”single”,”field_label”:”HEURE DE DÉPART”,”options_bulk_editor”:”09h00; 09h00; 0\n09h15; 09h15; 0\n09h30; 09h30; 0\n09h45; 09h45; 0\n10h00; 10h00; 0\n10h15; 10h15; 0\n10h30; 10h30; 0\n10h45; 10h45; 0\n11h00; 11h00; 0\n11h15; 11h15; 0\n11h30; 11h30; 0\n11h45; 11h45; 0\n12h00; 12h00; 0\n12h15; 12h15; 0\n12h30; 12h30; 0\n12h45; 12h45; 0\n13h00; 13h00; 0\n13h15; 13h15; 0\n13h30; 13h30; 0\n13h45; 13h45; 0\n14h00; 14h00; 0\n14h15; 14h15; 0\n14h30; 14h30; 0\n14h45; 14h45; 0\n15h00; 15h00; 0″,”required”:””,”required_message”:”Ce champ est obligatoire”},{“id”:”text-1″,”element_id”:”text-1″,”form_id”:”wrapper-1902-2547″,”type”:”text”,”options”:[],”cols”:”3″,”conditions”:[],”wrapper_id”:”wrapper-1902-2547″,”input_type”:”line”,”limit_type”:”characters”,”field_label”:”NOMBRE D’ADULTES”,”placeholder”:””},{“id”:”text-2″,”element_id”:”text-2″,”form_id”:”wrapper-1902-2547″,”type”:”text”,”options”:[],”cols”:”3″,”conditions”:[],”wrapper_id”:”wrapper-1902-2547″,”input_type”:”line”,”limit_type”:”characters”,”field_label”:”NOMBRE D’ENFANTS”,”placeholder”:””},{“id”:”text-3″,”element_id”:”text-3″,”form_id”:”wrapper-1902-2547″,”type”:”text”,”options”:[],”cols”:”3″,”conditions”:[],”wrapper_id”:”wrapper-1902-2547″,”input_type”:”line”,”limit_type”:”characters”,”field_label”:”NB D’EMBARCATION 1 PLACE”,”placeholder”:””},{“id”:”text-4″,”element_id”:”text-4″,”form_id”:”wrapper-1902-2547″,”type”:”text”,”options”:[],”cols”:”3″,”conditions”:[],”wrapper_id”:”wrapper-1902-2547″,”input_type”:”line”,”limit_type”:”characters”,”field_label”:”NB D’EMBARCATION 2 PLACES”,”placeholder”:””},{“id”:”textarea-2″,”element_id”:”textarea-2″,”form_id”:”wrapper-7501-8082″,”type”:”textarea”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-7501-8082″,”input_type”:”line”,”limit_type”:”characters”,”field_label”:”MESSAGE”,”placeholder”:”Par exemple : Si vous souhaitez rajouter un message”},{“id”:”checkbox-1″,”element_id”:”checkbox-1″,”form_id”:”wrapper-6265-5417″,”type”:”checkbox”,”options”:[{“label”:”Je souhaite régler par carte bancaire”,”value”:”Je-souhaite-régler-par-carte-bancaire”,”key”:”7492-7436″,”default”:””},{“label”:”J’accepte les Mention Légales”,”value”:”J’accepte-les-Mention-Légales”,”limit”:””,”default”:””,”key”:”7943-3486″}],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-6265-5417″,”value_type”:”checkbox”,”field_label”:”DIVERS”,”layout”:”vertical”,”options_bulk_editor”:”Je souhaite régler par carte bancaire; Je-souhaite-régler-par-carte-bancaire; 0\nJ’accepte les Mention Légales; J’accepte-les-Mention-Légales; 0″,”description”:””,”options_expanded”:””}],”settings”:{“pagination-header”:”nav”,”paginationData”:{“pagination-header-design”:”show”,”pagination-header”:”nav”},”formName”:”Contact Canoë Les Vans”,”version”:”1.16.2″,”form-border-style”:”none”,”form-padding”:””,”form-border”:””,”fields-style”:”open”,”validation”:”on_submit”,”akismet-protection”:”0″,”form-style”:”material”,”enable-ajax”:”true”,”autoclose”:”true”,”submission-indicator”:”show”,”indicator-label”:”Envoi en cours…”,”form-type”:”default”,”submission-behaviour”:”behaviour-thankyou”,”thankyou-message”:”Merci de nous avoir contacté, nous reviendrons vers vous sous peu.”,”submitData”:{“custom-submit-text”:”Envoyer le message”,”custom-invalid-form-message”:”Erreur : votre formulaire n’est pas valide, veuillez corriger les erreurs !”},”validation-inline”:”1″,”form-expire”:”no_expire”,”form-padding-top”:”0″,”form-padding-right”:”0″,”form-padding-bottom”:”0″,”form-padding-left”:”0″,”form-border-width”:”0″,”form-border-radius”:”0″,”cform-label-font-family”:”Roboto”,”cform-label-custom-family”:””,”cform-label-font-size”:”12″,”cform-label-font-weight”:”bold”,”cform-title-font-family”:”Roboto”,”cform-title-custom-family”:””,”cform-title-font-size”:”30″,”cform-title-font-weight”:”normal”,”cform-title-text-align”:”left”,”cform-subtitle-font-family”:”Roboto”,”cform-subtitle-custom-font”:””,”cform-subtitle-font-size”:”18″,”cform-subtitle-font-weight”:”normal”,”cform-subtitle-text-align”:”left”,”cform-input-font-family”:”Roboto”,”cform-input-custom-font”:””,”cform-input-font-size”:”16″,”cform-input-font-weight”:”normal”,”cform-radio-font-family”:”Roboto”,”cform-radio-custom-font”:””,”cform-radio-font-size”:”14″,”cform-radio-font-weight”:”normal”,”cform-select-font-family”:”Roboto”,”cform-select-custom-family”:””,”cform-select-font-size”:”16″,”cform-select-font-weight”:”normal”,”cform-multiselect-font-family”:”Roboto”,”cform-multiselect-custom-font”:””,”cform-multiselect-font-size”:”16″,”cform-multiselect-font-weight”:”normal”,”cform-dropdown-font-family”:”Roboto”,”cform-dropdown-custom-font”:””,”cform-dropdown-font-size”:”16″,”cform-dropdown-font-weight”:”normal”,”cform-calendar-font-family”:”Roboto”,”cform-calendar-custom-font”:””,”cform-calendar-font-size”:”13″,”cform-calendar-font-weight”:”normal”,”cform-button-font-family”:”Roboto”,”cform-button-custom-font”:””,”cform-button-font-size”:”14″,”cform-button-font-weight”:”500″,”cform-timeline-font-family”:”Roboto”,”cform-timeline-custom-font”:””,”cform-timeline-font-size”:”12″,”cform-timeline-font-weight”:”normal”,”cform-pagination-font-family”:””,”cform-pagination-custom-font”:””,”cform-pagination-font-size”:”16″,”cform-pagination-font-weight”:”normal”,”payment_require_ssl”:””,”submission-file”:”delete”,”store_submissions”:”1″,”form_name”:”contact-canoe-les-vans”,”form_status”:”publish”,”cform-color-settings”:”true”,”cform-title-color”:”#fba11a”,”form-font-family”:”custom”,”use-custom-css”:”1″,”custom_css”:”.forminator-title {text-decoration: underline;}”},”client_id”:null,”integration_conditions”:[],”behaviors”:[{“slug”:”behavior-1234-4567″,”label”:””,”autoclose-time”:”15″,”autoclose”:”true”,”newtab”:”sametab”,”thankyou-message”:”Merci de nous avoir contacté, nous reviendrons vers vous sous peu.”,”email-thankyou-message”:””,”manual-thankyou-message”:””,”submission-behaviour”:”behaviour-thankyou”,”redirect-url”:””}],”notifications”:[{“slug”:”notification-1234-4567″,”label”:”Admin Email”,”email-recipients”:”default”,”recipients”:”[email protected]”,”email-subject”:”Nouvelle entrée de formulaire n°{submission_id} pour {form_name}”,”email-editor”:”Vous avez une nouvelle soumission de formulaire : <br /> {all_fields} <br />—<br /> Ce message a été envoyé depuis {site_url}.”,”email-attachment”:”true”,”conditions”:[]},{“slug”:”notification-9405-9717″,”email-subject”:”Nouvelle entrée de formulaire n°{submission_id} pour {form_name}”,”recipients”:”[email protected]”,”email-recipients”:”default”,”routing”:[],”email-editor”:”<p>Nouvelle entrée de formulaire </p>”},{“slug”:”notification-3843-7179″,”email-subject”:”Formulaire”,”email-editor”:”<p>formulaire</p>”,”recipients”:”[email protected]”}]},”status”:”publish”,”version”:”1.16.2″}

    Thread Starter 10lem

    (@10lem)

    I just realised that the problem is only when I send the form on my phone. On my PC everything is fine and the fields are filled in with the correct data

    Thread Starter 10lem

    (@10lem)

    no answer ?

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @10lem

    Sorry for the delay here.

    The Free support doesn’t follow the same 24-hour timeframe reply as Pro support but we do try to reply as faster as we can.

    Unfortunately, when we share the Form as text on this ticket reply it will break the HTML making us unable to import it, could you share it again but using https://pastebin.com/ ?

    Also, can you let us know which mobile you are using to test so we can use the same version and try to replicate it?

    Best Regards
    Patrick Freitas

    Thread Starter 10lem

    (@10lem)

    Hello. Thanks for your reply. It’s great to have help with your great plugin. Sorry for the code pasted like that.

    Here is the pastbin link: https://pastebin.com/Pf6u8xMT

    I use an Android / Android 10

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @10lem

    Thank you for the file, I can see it is missing the Macros on your form:

    https://monosnap.com/file/bwv1YQo9y3sy7gfzaSLQD1UdhNND43

    Can you add the

    {all_fields}

    You can find all Macros on https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#form-data

    I did a test keeping the emails on the exported form and the result after adding it:

    https://monosnap.com/file/PaVL5LvPMVPHYZpjIFjPT3aW09pWxy

    Best Regards
    Patrick Freitas

    Thread Starter 10lem

    (@10lem)

    Cette fois ça fonctionne très bien.
    Merci et encore bravo pour votre extension

    This time it works very well.
    Thank you and congratulations again for your plugin

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @10lem,

    Glad to hear it’s working fine. If you don’t have any further queries related to this topic then feel free to mark this thread as resolved.

    Have a nice day ahead.

    Kind Regards,
    Nithin

Viewing 10 replies - 1 through 10 (of 10 total)

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