empty lines below NextGEN Basic Slideshow

  • Resolved dracenaa

    (@dracenaa)


    8 years, 7 months ago

    Hello,
    I have been using NextGEN Gallery for a few months. This is first time the problem occur.
    When I create a gallery, type: NextGEN Basic Slideshow, in the post below gallery I see a few empty lines under the gallery. It is not visible in the code.

    Extract from the code around the first gallery in the post:
    http://forkaround.pl/index.php/2017/10/15/tatry-dolina-pieciu-stawow/

    Po przyjściu poszłyśmy spacer. To jest cudna okolica. Kto był, ten wie, kto nie był, ten musi! O tej porze roku chyba nigdy tu nie byłam.

    [ngg_images source=”galleries” container_ids=”89″ exclusions=”1969″ display_type=”photocrati-nextgen_basic_slideshow” gallery_width=”800″ gallery_height=”580″ cycle_effect=”fade” cycle_interval=”1″ show_thumbnail_link=”0″ thumbnail_link_text=”[Show thumbnails]” order_by=”sortorder” order_direction=”ASC” returns=”included” maximum_entity_count=”500″]

    I… uwaga. Nie byłam tu też nigdy w zimie. I miałam okazję. Bo o poranku obudził nas taki widok! Nic nie zapowiadało śniegu i spadło ponad 10 cm.

    The situation with ‘additional empty lines’ has never occured before. It works fine for example here: http://forkaround.pl/index.php/2017/09/22/sato-gotuje-warszawa/

    I would appreciate your help,
    Joanna

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Imagely

    (@imagely)

    8 years, 7 months ago

    @dracenaa – Although I cannot see what is causing the issue specifically it does appear something is affecting the img.image-placeholder element forcing it to be a 1:1 aspect ratio which is creating the extra space below the image.

    Problems like this can sometimes occur due to a conflict on your site. I’d like to have you try a few things. Please try deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN Gallery plugin(s)?

    If this fixes the problem it was likely one of the deactivated plugins causing the issue. Now, retrace your steps activating each plugin (one at a time) and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating the plugins as it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases, it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

Viewing 1 replies (of 1 total)

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