• I’m a first time user and think I’ve done everything necessary to configure the plugin, but when I try to insert a File Away shortcode into a page, nothing shows up in the modal window except for the close icon. What am I missing?

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  • Plugin Author thomstark

    (@thomstark)

    Please send screenshots of your table and the modal. Also send a screenshot of your javascript error console, if there are any errors in it before or after opening the modal.

    You can post the screenshots here or email them to fileaway.plugin at gmail dot com

    Also include your shortcode.

    Thanks.

    Plugin Author thomstark

    (@thomstark)

    OK. So your shortcode generator modal is empty.

    You have one or two other plugins that are creating javascript errors on the page, which are preventing File Away’s javascript from loading. In your admin.min.js file, it is referencing something called “Bloodhound” that is not defined.

    You have another javascript file called measureIt.js that is looking for a “create” property of an undefined object.

    Try disabling the relevant plugins until those errors go away, to see if your File Away shortcode generator then works. If so, contact the authors of those plugins/theme to seek resolution. If not, let me know.

Viewing 2 replies - 1 through 2 (of 2 total)

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