Hey there, @rendres! Thanks for contacting us. I’m happy to help you.
On our Woocommerce store, all of a sudden, the orders table is empty. If we pull up the submenus ( e.g. orders in processing state), we see that the orders are all password protected (see below).
Can you please share screenshots of the issue so we can take a look?
The user has full admin rights.
Does that mean that other users are able to see the orders normally and only one user is having this issue?
We have not installed any new Plugins.
have you added any custom code? What about updating the theme or a plugin?
Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Looking forward to your reply.
Have a wonderful day!
Hi
Here we go. The site is a Multisite, only one of the instances has the issue. All users are affected…. No real changes to plugins/themes/code in a while (but also not sure how long the orders have been locked)
<script src=”https://gist.github.com/Omnimercador/1d23ec3f32dc2330632165b84ceb35d4.js”></script>
Hey, @rendres!
Thank you for the information!
Can you please run a conflict test to see if something external is interfering with this?
To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.
If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.
— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.
— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.
— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.
You can find more about this in this guide.
Please let us know about your findings.
Looking forward to your reply.
Have a wonderful day!
