Hello @paulinelephew & @cars4starters
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Did you update to WordPress 5.5 recently? If so, it could be some of your older theme or plugin causing it. You can read about the situation here:
https://www.searchenginejournal.com/wordpress-5-5-issues/377851/
Assuming you are using the latest version of all the plugins, themes and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi @rankmath, Haven’t updated to WP 5.5 and won’t for now, too instable. Other plugins are up to date – shall I give you admin privileges in private to have a look please?
Hello @paulinelephew
Sorry to disappoint but sharing login information is not allowed and is also not safe.
There’s nothing unstable in the latest WP version but there are plugins and themes that have not updated their jQuery files.
We would still recommend following this guide:
https://rankmath.com/kb/check-plugin-conflicts/
You can skip the updating part of WordPress and follow the rest of it.
Looking forward to helping you. Thank you.
Meow Gallery plugin is causing the conflict for me.
Hello @cars4starters
You can contact the plugin developers but we were not able to reproduce the issue with only that plugin & Rank Math activated. Here’s a screencast:
https://i.rankmath.com/UTac1y
Hope that helps. Thank you.
The two plugins can be ativated at the same time, but Rank Math no longer works properly.
Once the current version of Meow Gallery is activated, it is no longer possible to enter keyword etc on post page.
I tested this by rolling back all of the plugins that were updated during the last week to the previous version.
Everything worked fine.
I updated Rank Math, then updated each of the plugins in turn and tested after each activation.
Everything continued to work until I upated Meow Gallery — then Rank Math stopped working.
Hello @cars4starters
Can you please record a video screencast as it’s working fine on our end?
Here’s a screencast:
https://i.rankmath.com/dJnlM2
Thank you.
Images 1-3 (previous version of Meow Gallery) Rank Math works
https://prnt.sc/u48byv
https://prnt.sc/u48c5w
https://prnt.sc/u48ce2
Images 4-6 (current version of Meow Gallery) Rank Math doesn’t work
https://prnt.sc/u48cqx
https://prnt.sc/u48cys
https://prnt.sc/u48d4s
Hello @cars4starters
In your screencast, you have several other plugins activated as well.
To determine the actual culprit, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Keep Rank Math, Classic Editor & Meow Gallery plugin activated and then start activating all other plugins one by one until you are able to reproduce the issue.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Hope that helps. Thank you.
Didn’t you read my earlier post.
I tested this by rolling back all of the plugins that were updated during the last week to the previous version.
Everything worked fine.
I updated Rank Math, then updated each of the plugins in turn and tested after each activation.
Everything continued to work until I upated Meow Gallery — then Rank Math stopped working.
My apologies.
I think the root of the problem could be the plugin Disable Gutenberg
By Jeff Starr?
I reverted to the latest version of Meow Gallery, then disabled everything in troubleshooting mode.
I re-enabled Rank Math and Meow Gallery — and they worked together.
The I started re-enabling the rest of the plugins installed one by one and it stopped working with Disable Gutenberg By Jeff Starr enabled.
I left troubleshooting mode, left everything re-enabled, then disabled Disable Gutenberg By Jeff Starr and once again Rank Math and Meow Gallery worked together again.
Does this sound right?
Hello @cars4starters
If you are using the Classic Editor plugin, you do not need to use the Disable Gutenberg plugin.
Hope that helps further. Thank you.
Now that’s weird.
Disable Gutenberg, Classic Editor and Enable Classic Editor all generate the problem when activated?
Hello @cars4starters
Please open a new support topic so we can assist you better:
https://ww.wp.xz.cn/support/plugin/seo-by-rank-math/#new-topic-0
Looking forward to helping you. Thank you.
