EMPTY_VALUE error on order-pay page

  • Resolved richardbenn

    (@richardbenn)


    3 years, 8 months ago

    Hi team,

    I’m having a frustrating issue on the WooCommerce order-pay page, whereby when entering card details and submitting, the gateway responds with an EMPTY_VALUE error.

    If I go through the normal checkout flow, then the the error doesn’t only occur, it only happens when landing on the order-pay page.

    I’ve tried turning on debug logging to see if I get any further information in the WordPress debug logs, but nothing is logged.

    I would appreciate it if someone could look in to this for me.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • A.Tariq

    (@arsalantariq)

    3 years, 8 months ago

    Hi @richardbenn,

    Thank you for contacting us, Our QA Team is looking into this we will get back to you.

    A.Tariq

    (@arsalantariq)

    3 years, 8 months ago

    @richardbenn,

    Thank you for contacting us, Please use the updated plugin shared below also do let us know how it is working for you.

    Note: In the below shared build sandbox option is in the toggle button in API Square settings.

    Download Link: https://we.tl/t-6JrAMkQVEY

    Thread Starter richardbenn

    (@richardbenn)

    3 years, 8 months ago

    Hi Tariq,

    Thank you for the update, sorry I’ve taken so long to respond, I was on leave on Friday.

    I’ve tried to install the updated plugin, but receive the following error from WordPress:

    Unpacking the package…

Installing the plugin…

The package could not be installed. No valid plugins were found.

Plugin installation failed.

    Is there a step I’m missing here?

    Many thanks

    A.Tariq

    (@arsalantariq)

    3 years, 8 months ago

    @richardbenn,

    Please try using the updated plugin shared below.

    Download Link    : https://we.tl/t-BLGsVVRoo3

    Thread Starter richardbenn

    (@richardbenn)

    3 years, 8 months ago

    Hi Tariq,

    Thank you so much for your assistance, that updated plugin has resolved the issue!

    Many thanks,
    Richard

Viewing 5 replies - 1 through 5 (of 5 total)

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