enable flow only without chat

  • Resolved golded

    (@golded)


    10 months ago

    Hello, how to enable my custom flow without the chat ? I want only that when somebody clicks or arrive on the website, it can only begin to talk to my flow, not chat.

    Thanks.

    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter golded

    (@golded)

    10 months ago

    because currently when i desable the chat, the pop up doesn’t appear for the flow…

    Plugin Support olektidio

    (@olektidio)

    9 months, 2 weeks ago

    Hello there!

    While there is no option to disable the chat feature itself, you may add the disable text input node to your flow, straight after the trigger. Please make sure to create a loop within the scenario, as the input is allowed back once the scenario ends.

    Here you can read more about that workaround: https://help.tidio.com/hc/en-us/articles/5465426393756-Disable-Text-Input

    Thread Starter golded

    (@golded)

    9 months, 2 weeks ago

    hi, sorry but i don’t understand how to set the chat with directly my flow.

    thanks for you help

    Plugin Support olektidio

    (@olektidio)

    9 months, 2 weeks ago

    Hi again!

    No worries, we’re here to help. Please add the “disable text input” after the trigger. This way, as long as this scenario doesn’t end, your visitors won’t be able to send a chat message.

    If you need assistance with the setup, please reach out to us at [email protected], the Team will be able to provide you with some guidance!

    Thread Starter golded

    (@golded)

    9 months, 2 weeks ago

    hello, i disable text input but not sure the result is ok because the bot block on the answer and nothing happens instead of before it works, i will contact the support thanks.

    regards

Viewing 5 replies - 1 through 5 (of 5 total)

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