End result scroll bottom

  • Resolved AJ20152015

    (@aj20152015)


    8 months, 1 week ago

    When you finish the quiz, it displays the result. Fine! Except, it is scrolling to end of the result. I do not want that. It should be display from the top, the score first. The user has to scroll up for this.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Jasmine

    (@hyenokian)

    8 months, 1 week ago

    Dear @aj20152015,

    Thanks for the topic.

    Please provide us with the link where the given quiz is located so we can check the case and guide you accordingly as soon as possible.

    Thank you.

    Thread Starter AJ20152015

    (@aj20152015)

    8 months, 1 week ago

    Go here: https://letsdiscovermauritius.com/quiz/play/ you will have to register and play

    Plugin Support Jasmine

    (@hyenokian)

    8 months ago

    Dear @aj20152015,

    Thank you for your response.

    Please head to the Quiz Maker plugin > General Settings page > General Tab > Animation Top and tick the Enable animation option.

    See the screenshot below:

    View post on imgur.com

    Please check this and let us know about the outcome.

    Thank you.

    Thread Starter AJ20152015

    (@aj20152015)

    8 months ago

    It was already checked. On Chrome I do not get this. I get it on Firefox and on phone browser.

    Plugin Support Jasmine

    (@hyenokian)

    8 months ago

    Dear @aj20152015,

    Thanks for your response.

    I want to mention that the plugin doesn’t have such a feature that forces the page to scroll down. 
    We have checked and noticed a JavaScript related to scrolling on your website.

    See the screenshot below:

    View post on imgur.com

    We strongly believe the problem comes from this JavaScript. Most likely, this script comes from your theme.

    Could you please try switching your theme to a WordPress default theme (for example, Twenty Twenty-Four) and then check whether the issue is fixed?

    Please check this and let us know about the outcome.

    Thank you.

    • This reply was modified 8 months ago by Jasmine.
    Plugin Support Jasmine

    (@hyenokian)

    7 months, 3 weeks ago

    Dear @aj20152015,

    We’re closing this ticket for now as we last heard from you 1 week ago.
    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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