Endless loop on checkout page

  • Resolved smix

    (@smix)


    7 years, 3 months ago

    Hi. I’m having an issue with never ending loop on my checkout page. I updated woocommerce-didn’t fix the issue, then I tried to disable all plugins-didn’t work, after that I tried switching to default theme-also didn’t work. After reading the same issues with other people- deleted cache- also doesn’t work. Can please someone elaborate what is the issue and how to resolve it ASAP?

    Thank you.

    • This topic was modified 7 years, 3 months ago by smix.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Grigorij S. a11n

    (@grigaswp)

    7 years, 3 months ago

    Hi there,

    Thanks for reaching out!

    Hi. I’m having an issue with never ending loop on my checkout page. I updated woocommerce-didn’t fix the issue, then I tried to disable all plugins-didn’t work, after that I tried switching to default theme-also didn’t work. After reading the same issues with other people- deleted cache- also doesn’t work. Can please someone elaborate what is the issue and how to resolve it ASAP?

    It’s hard to say what exactly is happening with the current amount of information but if you’ve tried a full plugin/theme conflict test and it was still happening – perhaps this can be related to server-side caching.

    You may want to reach out to your hosting provider and ask them to disable server-side caching for cart and checkout pages.

    If that doesn’t help – please head to WooCommerce >> Status, copy the System Status Report and paste it here.

    Thank you!

    Thread Starter smix

    (@smix)

    7 years, 3 months ago

    `
    ### WordPress Environment ###

    Home URL: https://studiosmijeha.hr
    Site URL: https://studiosmijeha.hr
    WC Version: 3.5.5
    Log Directory Writable: ✔
    WP Version: 5.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.6.40 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 6000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: ✔
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    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

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    WC Database Prefix: wpSS_
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    Database Data Size: 9.22MB
    Database Index Size: 0.56MB
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    ### Post Type Counts ###

    attachment: 151
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    wpcf7_contact_form: 4

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (9) ###

    Akismet Anti-Spam: by Automattic – 4.1.1
    amr shortcode any widget: by anmari – 3.7
    Black Studio TinyMCE Widget: by Black Studio – 2.6.7
    Checkout reCAPTCHA: by Tickera.com – 1.0.1 – Not tested with the active version of WooCommerce
    CMB2: by CMB2 team – 2.6.0
    Contact Form 7 MailChimp Extension: by Renzo Johnson – 0.4.51
    Contact Form 7: by Takayuki Miyoshi – 5.1.1
    WooCommerce Customizer: by SkyVerge – 2.6.0 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.5.5

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: HRK (kn)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

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    rated-1 (rated-1)
    rated-2 (rated-2)
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    ### WC Pages ###

    Shop base: #52 – /studio-smijeha-zagreb/
    Cart: #1141 – /kosarica/
    Checkout: #1008 – /tickets-order-confirmation/
    My account: ❌ Page not set
    Terms and conditions: #930 – /uvjeti-koristenja/

    ### Theme ###

    Name: Customify
    Version: 0.2.8
    Author URL: https://wpcustomify.com/about
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

    Overrides: customify/woocommerce/cart/cart.php
    customify/woocommerce/cart/mini-cart.php
    customify/woocommerce/checkout/form-coupon.php
    customify/woocommerce/content-product.php
    customify/woocommerce/content-single-product.php
    customify/woocommerce/content-widget-product.php version 3.5.2 is out of date. The core version is 3.5.5
    customify/woocommerce/content-widget-reviews.php
    customify/woocommerce/loop/add-to-cart.php
    customify/woocommerce/loop/loop-end.php
    customify/woocommerce/loop/loop-start.php
    customify/woocommerce/loop/pagination.php
    customify/woocommerce/loop/result-count.php
    customify/woocommerce/loop/sale-flash.php
    customify/woocommerce/product-searchform.php
    customify/woocommerce/single-product/add-to-cart/external.php
    customify/woocommerce/single-product/add-to-cart/grouped.php
    customify/woocommerce/single-product/add-to-cart/simple.php
    customify/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    customify/woocommerce/single-product/product-image.php
    customify/woocommerce/single-product/sale-flash.php
    customify/woocommerce/single-product/tabs/tabs.php
    customify/woocommerce/single-product/title.php

    Outdated Templates: ❌

    Thread Starter smix

    (@smix)

    7 years, 3 months ago

    Any reply, please?

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    7 years, 3 months ago

    Hi there,

    Thank you for posting the System Status Report.

    I wasn’t able to access your site because of this:

    https://cld.wthms.co/ppAfh4

    I’d need to be able to access the cart and checkout pages in order to see whether this is related to caching, or something else.

    Also, have you reached out to your hosting provider and asked them to disable server-side caching for cart and checkout pages?

    Plugin Support Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    7 years, 2 months ago

    Since we haven’t heard back in a while, we’re going to mark this as resolved. However, if you need any further assistance, let us know. Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

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