Entry not saved?

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  • Thread Starter Razorfrog Web Design

    (@razorfrog)

    9 years, 10 months ago

    The entry and notification just showed up 7 hours later. That can’t be normal, can it?

    Plugin Contributor jepser

    (@jepser)

    9 years, 10 months ago

    Hi Razorfrog! That’s really weird, maybe it was a little delay in the queue, but actually what we do is just notify to an url the plugin creates to handle the response:

    Submission -> Queue in Typeform -> Data goes to: yoursite.com/typeform-wh/?typeform-id=ID -> if not receiving a confirmation from your site, it goes again to the queue (max 60 times during 1 day, http://docs.typeform.io/docs/results-introduction) -> if correct -> WordPress receive the information -> Saves data

    So maybe the site was down or when the platform tried to send the data the server (yoursite.com) response wasn’t 200. This could happen if:

    1. Hosting is down
    2. Deactivate plugin (because the typeforms endpoint no longer exists)

    But, it’s not normal.

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