ERR_EMPTY_RESPONSE on form submit

  • Resolved Dan

    (@danielnr87)


    9 years ago

    Hi,
    I am having issues with the latest version of your plugin, where on form submission it says either

    This page isn’t working
    myruby.co.uk didn’t send any data.
    ERR_EMPTY_RESPONSE

    Or, occasionally, it will say cannot connect to salesforce.com

    It used to work fine, before you switched the API to the new salesforce one.

    Any ideas?
    Many thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Nick Ciske

    (@nickciske)

    9 years ago

    Sounds like issues with your server connecting to Salesforce. Possibly the new endpoint due to it’s being configured differently.

    Unfortunately, that likely has very little (if anything) to do with the plugin… and more to do with your server configuration.

    Thread Starter Dan

    (@danielnr87)

    9 years ago

    Hi Nick,

    Humm, unusual. Please can you confirm the recommended server requirements, ie. php ver, allowed IP’s etc? I’m wondering if Wordfence could be blocking it, have you experienced this before?

    Also, is there anything that needs to change on the plugin to enable the new API, or is it enabled by default?

    Many thanks

    Plugin Author Nick Ciske

    (@nickciske)

    9 years ago

    Nothing special: If you can run WordPress, the plugin should work.

    It uses the WordPress “remote post” functions to make the remote connection to SF, which falls back to curl if needed, has sane defaults, etc.

    Other users have had issues with timeouts, outdated curl, outdated openssl, etc. No common reasons other than their hosting was all configured differently, and SF has been removing SSL ciphers and requiring newer versions of TLS (and deprecating SSL)… so it’s exposing some poorly managed web hosts.

    But those are all way below the level of even WordPress and definitely the plugin.

    As you can imagine, I can’t help you troubleshoot low-level server issues like these on this forum.

    The new endpoint is enabled by default. Switching back is not a valid solution as the old endpoint is going away soon.

    • This reply was modified 9 years ago by Nick Ciske.
Viewing 3 replies - 1 through 3 (of 3 total)

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