ERR_HTTP2_PROTOCOL_ERROR

  • Resolved buttersnot

    (@buttersnot)


    3 years, 5 months ago

    Hello, 3 weeks ago, I sent an email with the details of this error I’ve been having on the Pro version. I haven’t heard back anything, despite sending a reminder, so I figure I should try here.

    All the links/options work flawlessly, as far as I can tell, with the exception of one. When trying to view the Traffic Summary, I am greeted with an error message, which varies slightly depending on the browser used.

    Under Firefox, it only says:

    “An error occured during a connection to.. “

    But under Chrome, I get more details:

    The webpage at https://<domain-name>/wp-admin/admin.php?page=wsm_traffic might be temporarily down or it may have moved permanently to a new web address.

    ERR_HTTP2_PROTOCOL_ERROR

    I’ve tried different browsers, cleared cache, tried in Incognito mode, tried from a Ubuntu desktop, tried from a Windows desktop, and get the same result.

    As stated before, all the other menu options work fine. It’s only the summary one. Any idea how to fix this?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author osama.esh

    (@osamaesh)

    3 years, 5 months ago

    hello,

    thank you for getting back to us, we are sorry for any inconvenience caused to you.

    Please forward the email to our support email and we will help you.

    Suggestion:
    – Deactivate and remove the plugin
    – Reinstall it again from your account
    – Activate it and check.

    If you have the same issue, please try deactivating the plugins one by one and try..

    Thread Starter buttersnot

    (@buttersnot)

    3 years, 4 months ago

    Thank you for your response. The original emails were sent to support and were not responded to, that’s why I’m here.

    The only other plugin I have is Akismet and it is disabled. I have uninstalled and reinstalled the Visitor plugin, same results.

    Thread Starter buttersnot

    (@buttersnot)

    3 years, 4 months ago

    Any suggestion on what I can try, or something else I could provide to assist in resolving this?

    thank you

    Plugin Author osama.esh

    (@osamaesh)

    3 years, 4 months ago

    hello,

    Checking for error logs is the first step for determining the nature of the problem. To check for error logs, follow these steps:

    1.Check the log files for error messages. Examine errlog.log first.

    2.If indicated, check optional log files for error messages.

    3.Identify the errors associated with your problem.

    Thread Starter buttersnot

    (@buttersnot)

    3 years, 4 months ago

    I couldn’t find anything in the logs. I did, however, resolve the issue, although I don’t understand what the change has to do with this plugin. All I did is add the following lines in .htaccess:

    <IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

    reloaded the page, and it’s working perfectly. Any idea ?

    Plugin Author osama.esh

    (@osamaesh)

    3 years, 4 months ago

    Perfect! This was a server configuration issue.

    Thank you for sharing the solution ♥

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘ERR_HTTP2_PROTOCOL_ERROR’ is closed to new replies.