ERRO DO WOOCOMERCE

Hi there,

Thanks for reaching out!

I have problems with my chekout, I sell digital products and some fields such as address and zip code are irisolios when I take this out, the error occurs and the customer cannot close the purchase, I used to sell without needing all these fields before, anyone know how to leave the field only with the information I need without giving an error?

It sounds like you’ve modified the checkout page (either using an additional plugin or via code customization), removing some of the mandatory checkout fields such as the address and zip code, and customers cannot place an order on your site.

This kind of behaviour is expected – most payment gateway plugins rely on the checkout fields such as the address and the ZIP code, and if those are removed – the payment gateway plugin is unable to finalize the order since it simply doesn’t have the information it needs.

You could try searching for a payment gateway plugin that does not require these fields, however, I am not aware of any such plugins.

Express checkout used to be possible with a soon-to-be-retired PayPal Checkout plugin, however, it still needed the ZIP code and the address in order to accept the payment at the checkout page.

In other words, removing the ZIP code and the address from the checkout page is not recommended and extensive code customization might be necessary in order to make your payment gateway plugin work witout the address and the ZIP code.

We are usually unable to assist with such customization but perhaps the support team of your plugin will be able to point you in the right direction with this.

I hope this helps!