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Hi @mjdehghani68,

Thank you for contacting us.
Could you please, send me the backup log file, so I can analyze the issue?

You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

In case you don’t have access to your dashboard, you can download it using an FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

Dear @mjdehghani68,

We haven’t head back from you for 4 days.
We’re marking this thread as resolved.

Please, submit a new support thread if you need more help.