Error (14) when opening pdf

  • stegplattenversandnl

    (@stegplattenversandnl)


    11 months ago

    when downloading the pdf from the shopping cart, the pdf is not able to open.

    it shows an error (14):

    there is an error opening this document. There has been a problem reading the document)

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author David Jensen

    (@dkjensen)

    11 months ago

    Hello

    Are you seeing that error when opening the PDF in the browser, or Acrobat, or both?

    Thread Starter stegplattenversandnl

    (@stegplattenversandnl)

    11 months ago

    both- also my customers notify us that they can’t open the pdf with the same error

    Plugin Author David Jensen

    (@dkjensen)

    11 months ago

    Thanks. Are you able to open your server PHP error log, and monitor for any errors that might be triggering during the PDF download?

    Thread Starter stegplattenversandnl

    (@stegplattenversandnl)

    11 months ago

    Is it possible that you try to download a pdf in the cart to see why its not working?

    Plugin Author David Jensen

    (@dkjensen)

    11 months ago

    @stegplattenversandnl I could try that yes. We could also try adding:

    define( 'WC_CART_PDF_DEBUG', true );

    To wp-config.php which will render the output as HTML instead of a PDF which might present any issues.

Viewing 5 replies - 1 through 5 (of 5 total)

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