Error

Resolved

(@ochranakorona)

I am getting this error, how to fix it?

Cannot read property 'clearPermissionScopeError' of null
    in PermissionsModal
    in ErrorHandler
    in Root

Viewing 5 replies - 1 through 5 (of 5 total)

Renee Johnson
(@reneesoffice)

5 years, 5 months ago

@ochranakorona thanks for reporting!

We’ve been investigating this error, but do not yet know the cause.

Could you try the following troubleshooting steps:

1) Try to connect to Site Kit in an incognito browser window

2) Use the Health Check & Troubleshooting plugin and enable its troubleshooting mode. This mode disables active plugins and switches to a default theme safely since it only affects the experience of the logged-in user.

– Please enable the Site Kit plugin and let me know if the issue is present.
– Enabling plugins and your theme one by one in this mode may help pinpoint if something else is involved.
– Note you can disable troubleshooting mode from the plugins page.

Shannon
(@byronshell)

5 years, 5 months ago

@reneesoffice I’m having the same error message. I am able to connect Site Kit in Incognito mode. Should I also run the Health and Troubleshooting plugin?

Renee Johnson
(@reneesoffice)

5 years, 5 months ago

@byronshell thanks for reporting! Yes, that would be great and if you can provide your findings in a new support topic that would helpful.

Plugin Support James Osborne
(@jamesosborne)

5 years, 1 month ago

@ochranakorona Just following up with you to check whether the issue persists? We’ve been investigating similar reports as per this GitHub issue. If you do still encounter this notice please share any console errors that appear.

Plugin Support James Osborne
(@jamesosborne)

5 years, 1 month ago

As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 5 replies - 1 through 5 (of 5 total)

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