Hello @ewatts ,
Thank you for reaching out! I hope you’re doing well. I’m sorry to hear about the issues with 401 errors and service points you’re encountering with our plugin, and I’d be happy to advise.
To ensure a thorough investigation and accurate troubleshooting, I recommend submitting a direct support request with our team. This will help us address the issue more efficiently and route your case to the appropriate channels for detailed analysis. Since these errors can arise from a variety of factors specific to your setup, this will help us provide the best possible tailored support.
As a first step, I suggest whitelisting the IP addresses we use. You can find the full list in our Basic Integration Troubleshooter (point 5).
If the issue persists after that step, our support team will be more than happy to further investigate the error for your specific integration. You can find more details on how to contact our support team here: How to get support from Sendcloud
We look forward to assisting you!
Safan | Technical Support Specialist
