Error 401 Unauthorized

  • Resolved Buschtrommel

    (@buschtrommel)


    5 years ago

    Hello,

    we got some problems with the Klarna Payment. 80% of the orders are fine, 20% are canceled. The log error is: Code 401 Unauthorized. The API is correct, and yes we are Klarna Payments not Checkout 😉

    Greetings.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support montazar

    (@montazaraj)

    5 years ago

    Hello @buschtrommel,

    Klarna returns the error code 401 if there is an account related issue. Have you been in contact with Klarna Merchant Support? They can tell why this error was issued.

    Thread Starter Buschtrommel

    (@buschtrommel)

    5 years ago

    Yes, I did. They told me: Check your Plugin config…

    There is nothing to check – well I mean, API and Test Modus?!

    Plugin Support montazar

    (@montazaraj)

    5 years ago

    In that case, can you please double check that you’ve entered the correct and API credentials? This is the only plugin configuration that can cause a 401.

Viewing 3 replies - 1 through 3 (of 3 total)

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  • 3 replies
  • 2 participants
  • Last reply from: montazar
  • Last activity: 5 years ago
  • Status: resolved