error 403 after the name server changed

  • JASVIV

    (@jasviv)


    11 years, 11 months ago

    I recently changed the name server of jasviv.com to bluehost host, but i got a error 403 that the page is forbidden when i wanted to log into the admin of website.

    Can someone advise if you have met the similar situation or is that abnormal ?

    thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    11 years, 11 months ago

    Did you see the 403 before or after attempting to log in?

    Thread Starter JASVIV

    (@jasviv)

    11 years, 11 months ago

    HI James, it is after the log in. Thanks.

    Moderator James Huff

    (@macmanx)

    11 years, 11 months ago

    Try manually resetting your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

Viewing 3 replies - 1 through 3 (of 3 total)

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