Hi @jerry000,
Thank you for reaching out to us for assistance. We’ll need some more information to better assist with this, so could send us a support request here, and be sure to include the System Info from the plugin? You can find the System Info here:
1. WordPress DashBoard – Feeds for YouTube – Settings – Support (tabbed page)
2. Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.
Best regards,
Louis
Here is the system info:
## SITE/SERVER INFO: ##
Plugin Version: Feeds for YouTube v1.4.4
Site URL: https://progressreport.si
Home URL: https://progressreport.si
WordPress Version: 5.9.3
PHP Version: 7.1.33
Web Server Info: Apache
PHP allow_url_fopen: No
PHP cURL: Yes
JSON: Yes
SSL Stream: Yes
## ACTIVE PLUGINS: ##
Booking Package SAASPROJECT: 1.5.04
CMP - Coming Soon & Maintenance Plugin: 4.0.15
Elementor: 3.4.2
EU Cookies Bar: 1.0.8
Feeds for YouTube: 1.4.4
Safe SVG: 1.9.9
Simple Custom CSS and JS: 3.37
Starter Templates: 2.6.21
Use Any Font: 6.1.4
WPForms Lite: 1.6.9
## OPTIONS: ##
type: channel
channel: #ProgressReport
num: 9
nummobile: 9
minnum: 9
widthresp: 1
class:
height:
heightunit: %
disablemobile:
itemspacing: 4
itemspacingunit: px
background: #
headercolor:
subscribecolor: #0a0a0a
subscribetextcolor: #ffffff
buttoncolor: #0a0a0a
buttontextcolor: #ffffff
layout: gallery
playvideo: onclick
sortby: none
imageres: auto
showheader: 1
showdescription: 1
showbutton: 1
headersize: small
headeroutside:
showsubscribe: 1
buttontext: Load More...
subscribetext: Subscribe
caching_type: page
cache_time: 1
cache_time_unit: hours
backup_cache_enabled: 1
resizeprocess: background
disable_resize: 1
storage_process: background
favor_local:
disable_js_image_loading:
ajax_post_load:
ajaxtheme:
enqueue_css_in_shortcode:
font_method: svg
customtemplates:
gallerycols: 3
gallerycolsmobile: 2
gridcols: 3
gridcolsmobile: 2
include: icon
include: title
include: user
include: views
include: date
include: countdown
hoverinclude: description
hoverinclude: stats
playerratio: 9:16
eagerload:
gdpr: auto
disablecdn:
allowcookies:
width_responsive:
carouselarrows:
carouselpag:
carouselautoplay:
showsubscribers: 1
preserve_settings:
cronclear:
enqueue_js_in_head:
width: 100
widthunit: %
infoposition: below
custom_css:
custom_js:
api_key: AIzaSyDABl4W4zODhRNXQMhk-K8qby40SxuyNoU
caching_time: 1
cache_cron_interval: 30mins
cache_cron_time: 0
cache_cron_am_pm: am
## Connected Accounts: ##
access_token: ya29.A0ARrdaM91fca0Snujsve-sGV925Z1BCPUmCf8547mt8vfKr0b9E6_tqTqPOj78AXDkeNnbSG0-8JCSM5HudFtV_XtldFwLbbVcuuHVjUUlE0vLK6G5bHAK--QxMvrDF3juUGXLX_JPCkaicLjObrnaucKqdc-
refresh_token:
channel_id: UCRbRcQli-Pq5EjAiqoDz4BQ
username: #ProgressReport
is_valid: 1
last_checked: 1650444038
profile_picture: https://yt3.ggpht.com/0Of3_3P5dwhDX4zKR2Aock9gwt-amB3r8Jipou5MHRbifQH8HOeMEtB9oSyZ6u3VsZ6pNISw3Lw=s88-c-k-c0x00ffffff-no-rj
privacy:
expires: 1650447578
## Cron Events: ##
sby_cron_job
2022-04-21 20:21:31
Next Scheduled: 611.58333333333 minutes
sby_notification_update
2022-05-02 06:00:00
Next Scheduled: 15590.066666667 minutes
## Cron Cache Report: ##
## Location Summary: ##
## Error Log: ##
api: 2022-04-20 09:50:43 - Error 403: The request is missing a valid API key.. Domain code: global<br>Reason code: forbidden <a href="https://smashballoon.com/youtube-feed/docs/errors/" target="blank" rel="noopener nofollow">Directions on how to resolve this issue</a>
Hi @jerry000,
Thank you for providing that information, but in the future please only send the System Info when you are contacting us via our support form here: https://smashballoon.com/support, as this contains information you shouldn’t post in the public forum.
Please try using the channel ID of UCRbRcQli-Pq5EjAiqoDz4BQ instead of the channel name.
If this does not resolve the issue, or if you need any other assistance, please let us know.
Best regards,
Louis
Hello. Now it shows videos but I can not play any video. I click and nothing happens. Can you help further?
Hi @jerry000,
Please go to WordPress Dashboard > YouTube Feed > Customize > Custom Code Snippets, add the code snippet below to the Custom JavaScript box, and click Save Changes.
Object.keys(window.sby.feeds).forEach(function(key) {
window.sby.feeds[key].playerAPIReady = true;
});
If this does not resolve the issue, please send us a support case here and we’ll be happy to assist further.
Best regards,
Louis
