Hi @manuelgobeaut. Thanks for using MetaSlider.
Can you try our troubleshooting guide and let us know what you find, please? https://www.metaslider.com/docs/troubleshooting/
Hi,
I haven’t found anything related to my bug
Hi @manuelgobeaut. Please share more details on what you have tested: https://www.metaslider.com/docs/troubleshooting/
- Does this happen with all slides?
- Does this happen with all slideshows?
- It looks like the answer is “yes”
- What PHP version are you using?
- etc etc
Hello,
Yes, recording doesn’t work for all slides and on all slides.
PHP : 7.4
Web hosting : O2switch
I don’t have the “No Conflict Mode” option.
Hi @manuelgobeaut. We’ll come back to the other questions later if necessary, but this is interesting: 02switch.
There was another person in this thread who reported the same issue with that same hosting company. I would recommend talking to their support.
Is there something specific that needs to be configured at on server with the latest updates?
I would ask them about any recent changes to their servers. For example, did they recently disable access to the WordPress REST API? That is part of Step 7 here: https://www.metaslider.com/docs/troubleshooting/
HI, I don’t know if anything was changed but the problem was resolved this morning.
That’s great to hear, thanks @manuelgobeaut. Nothing has changed with our plugin, so it’s likely a server or browser issue.
