• Resolved ywctrade

    (@ywctrade)


    After updating to version 6.16.2 & 2.18.0 I’ve an issue, error 404, unable to connect to the back office, each page have an error such as : https://ywctrade.store/404/
    On my other site ywc.trade for removing the update I’d to reload a previous database, loosing all the change I’ve made.
    Can you please help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author JS Morisset

    (@jsmoriss)

    WPSSO Core and its add-ons do not redirect any URLs or do any rewrites, so something else must be going on – perhaps WPSSO is triggering a bug in your theme or another plugin, or maybe you updated your theme or another plugin, which is creating this issue.

    I would suggest you define the WP_DEBUG constant and check the WordPress debug.log file for errors.

    You haven’t said if you have access to the WordPress admin back-end – if you do, you can try activating the Query Monitor plugin to get more information. You can also uncheck the content filter option, as suggested here https://wpsso.com/docs/plugins/wpsso/installation/debugging-and-problem-solving/, to avoid triggering any bugs in 3rd party content filters.

    If you don’t have access to the WordPress admin back-end, then you should login via FTP to your site and rename plugin folders one at a time to disable plugins. If WPSSO is triggering a bug in another plugin, then you may want to start disabling other plugins first.

    js.

    Thread Starter ywctrade

    (@ywctrade)

    Hi Js,
    Unfortunately when having the issue on https://ywc.trade, I’ve reinstalled each plugin one by one. The only one causing an issue is yours.
    On https://ywctrade.store I’ve no access to the back end. And no one except yours causing an issue.
    I’ve exactly the same plugins installed on both sites. The first one is intended for french speaking users, the second one for english speaking users.
    Henry

    Plugin Author JS Morisset

    (@jsmoriss)

    If you activate WPSSO last, and it triggers a bug in your theme or another plugin, then you could think the issue is with WPSSO – it may be with your theme or another plugin. Try activating WPSSO first and see if the problem still exists.

    You didn’t mention the errors, of any, found in the debug.log, Query Monitor, or browser console.

    js.

Viewing 3 replies - 1 through 3 (of 3 total)

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