Hi @suellensanto ,
Sorry about that. This is really strange as we have not heard this from any of our other customers. This could have been mostly from a conflict with one of your plugin or theme.
Also, I saw that no support ticket has been created regarding this. We have a dedicated support team that could have quickly resolved the issue you were facing.
However, feel free to reach out to me if you want to try our plugin once more. I would be happy to help you with the setup and check if there are any conflicts on your site.
Kind Regards.
