Error 500

  • Resolved willianxz

    (@willianxz)


    6 years, 10 months ago

    Hello guys, previously the cbcurrencyconverter plugin was working, but then an error started to appear every time I try to access the administrative part of the site.

    The error it gives is error 500, The service is currently unavailable.

    This only happens when I try to access the admin panel.
    When I deactivate the plugin, the admin panel works normally.

    I’ve tested with other versions of cbcurrencyconverter, but the same thing happens when active, so I’m redirected to the error 500 page.

    Here is the link showing an image with the error:
    https://ibb.co/1XhY1dw

    Wordpress Version: 4.9.10
    PHP Version: 5.6.40
    Theme: Javelin

    The page I need help with: [log in to see the link]

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  • Plugin Author Sabuj Kundu

    (@manchumahara)

    6 years, 10 months ago

    Hi,

    If this error because of this plugin we can help to solve, we need to understand why this error or what is the exactly error message, the screenshot you gave doesn’t give that sense clearly.

    in your wp-config.php file

    put

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_DISPLAY’, true );

    it will show the php error and also logs the error in wp-content/debug.log

    pls let me know which php error you see.

    Debugging in WordPress

    Thread Starter willianxz

    (@willianxz)

    6 years, 10 months ago

    Hello, I managed to find out with the hosting what it was.

    This occurred after the hosting changed the site DNS.
    To address this issue, the hosting changed the version of PHP to 5.5.38 which was the same as the other server.

    Possibly the switch to the new DNS has changed the PHP version to 5.6.40 and this eventually generated this error 500 problem when trying to log into the admin panel.

    To find out that this was the cause, I used the Wordfence plugin and scanned the site, so I found that there was a change of DNS and warned the hosting, so they noticed this change of PHP version between both servers and so that we understand what happened.
    https://ibb.co/7zxhLQV

    It is now running normally and I can access the admin panel.

    If someone has the same problem, it could probably have been the same, because when they change the DNS of the site automatically, they usually do not warn client nodes and this can cause problems because of the new server’s PHP version.

    Greetings from Brazil! sorted out! We destroyed this bug of error 500!
    Thanks for all the help!

    • This reply was modified 6 years, 10 months ago by willianxz.
    • This reply was modified 6 years, 10 months ago by willianxz.
    • This reply was modified 6 years, 10 months ago by willianxz.
    • This reply was modified 6 years, 10 months ago by willianxz.
    • This reply was modified 6 years, 10 months ago by willianxz.
    • This reply was modified 6 years, 10 months ago by willianxz.
    • This reply was modified 6 years, 10 months ago by willianxz.
    • This reply was modified 6 years, 10 months ago by willianxz.
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