Dear @misdim,
We are sorry to hear that you are facing issues.
Please kindly note that upon checking your website we did not find our popup.
In case you have disabled the popup, then could you please enable it so that we can reproduce the issue on our end.
There is also a possibility, that you may have confused our services with another one. I would like to let you know that we are Popup Builder. For more details you may check our website here.
In case you did not confuse us with another services, then we would kindly ask you to create a test page and insert your popup there. Afterwards, please give us the URL of the test page so that we can check the issue/popup.
Also, please send us the following details:
1. System information file.
You can retrieve it from here:
How to Retrieve the “System Information” File
You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme
2. Screenshot of the error message on the page
3. Screenshots from the popup’s Event and Display Rules sections
Regards,
Popup Builder Team
Thread Starter
misdim
(@misdim)
Hello again!
I had it disabled till I find a fix, which I did. Apparently if there are many pop ups, even if they are configured on specific and different pages and with “On click” setting, they use to many resources and as a result the site ends up in error 500.
For example the Home Page doesnt have any pop up but I get the error there too.
So right now it is enabled again and fully working. I installed a cache plugin and experimented with the settings of it and the problem is solved for now.
Dear @misdim,
We are happy to hear that the problem is solved now.
Yes, using too many recourses may cause the issue.
Anyway, in case of any other questions, please let us know.
Regards,
Popup Builder Team
